Social Business Team

Takashi Manabe

Senior Research Director, Software/Service Solutions, Data & Analytics, IDC Japan

Lewis Ward

Research Director, XR, Gaming, and Interactive 3D Software

Alejandro Florean

Vice President Consulting & Strategic Solutions, Latin America

Mary Wardley

Program Vice President, Customer Care and CRM

Yoko Ono

Research Manager, Software & Services, Research, IDC Japan

Wayne Kurtzman

Research Vice President, Social, Communities and Collaboration

New Research


  • By:  Lewis Ward Loading

    This IDC Survey primarily summarizes the findings of IDC's 3Q23 U.S. Gamer Survey as it relates to engagement and satisfaction among Windows PC, Apple Mac, and Linux/GNU system gamers. The factors that influenced PC hardware buying decision...
  • By:  Wayne Kurtzman Loading

    This IDC Market Perspective discusses the impact of artificial intelligence (AI) and an array of new technologies and practices on the future of collaboration, communities, conferencing, and virtual event applications. Highlighted is how hu...
  • By: 

    • Ramon T. Llamas Loading
    • Tom Mainelli Loading
    • Lewis Ward Loading
    • Bryan Bassett Loading
    This IDC Market Perspective examines the key trends that will impact the augmented reality and virtual reality market in 2024. As vendors, enterprise users, and consumers head into 2024, the important lessons learned around use cases, gamin...
  • By:  Yoko Ono Loading

    本調査レポートは、2023年11月のNTTによる自動運転への参入発表を受けて、その背景となる自動運転に関する技術や市場の動向と、NTTグループ3社の取り組みを分析したものである。「NTTグループの短期的な強みは、地域に根差したビジネスで地域の事情に精通した人材がいることや、May Mobilityやトヨタ自動車(トヨタ)とのパートナーシップである。中長期的には、NTTデータ、NTTコミュニケーションズ(NTT Com)、NTT研究所などによる技術開発力やエコシステムによる交通...
  • By:  Mary Wardley Loading

    This IDC Perspective examines the changed environment in which customer-facing service personnel work and service customers. Customer service and contact center employees face changing expectations of customers in terms of service and are e...
  • By:  Lewis Ward Loading

    This IDC study forecasts home video game console hardware, software, and service use and spending through 2027 in four regions: North America, Western Europe, Asia/Pacific, and a combined rest of the world (ROW) region. Eighth-, ninth-, and...
  • By:  Wayne Kurtzman Loading

    This IDC study discusses the worldwide enterprise communities applications market for the 2023–2027 forecast period. Communities are as old as people and evoke a sense of identity and belonging. The ease of finding digital communities has e...
  • By: 

    • Al Gillen
    • Ritu Jyoti Loading
    • Dave McCarthy Loading
    • Shane Rau
    • Brijesh Kumar
    • Lara Greden Loading
    • Michele Rosen Loading
    • Wayne Kurtzman Loading
    This IDC Market Perspective describes Microsoft’s annual Ignite conference, which was a launching pad (and a relaunching pad) for Microsoft’s many generative AI technologies. There was a blizzard of announcements covering virtually every te...
  • By:  Wayne Kurtzman Loading

    "Work is becoming more engaging, communicative, collaborative, and measurable. The intelligent collaborative workspace will evolve to become a more intuitive visual workspace," according to Wayne Kurtzman, research vice president of Social,...
  • By:  Lewis Ward Loading

    This IDC Survey summarizes the findings of IDC's 3Q23 U.S. Gamer Survey as it relates to PC, game console, and smartphone/tablet gamers' use of platforms like YouTube, Twitch, Facebook, and TikTok. It examines livestreamers' and gameplay vi...

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