Daniel-Zoe Jimenez

IDC
Analysts
Current: Daniel-Zoe Jimenez

Daniel-Zoe Jimenez

Associate Vice President, Digital Transformation (DX), Future Enterprise, and SMB

IDC Links
Analyst Research

SAP: 2Q20 Earnings Strong Despite COVID-19; Announces Intent to Take Qualtrics Public

Aug 2020 | IDC Link | Doc # lcUS46762720

By: Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Robert ParkerSenior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research, Alexandros StratisResearch Manager, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB

SAP continues to do well financially during the COVID-19 pandemic. For simplicity's sake, all numbers quoted in this document are non-IFRS and in constant currency. All numbers have been fact-checked with SAP:
SAP 1Q20 Earnings: Resilience, Balance, and Strength Headlining the Future

Apr 2020 | IDC Link | Doc # lcUS46249420

By: Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Alexandros StratisResearch Manager, Robert ParkerSenior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB

Christian Klein, newly appointed singular SAP CEO, kicked off the earnings call with a look at 1Q20. The first quarter of 2020 financials reported included (all numbers in non-IFRS):Revenue: Non-IFRS cloud revenue was up 27% to €2.012 billi...
SAP 4Q19 Earnings: Closing Out a Great Year, Prepping for Roaring 20s

Feb 2020 | IDC Link | Doc # lcUS46042720

By: Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Robert ParkerSenior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, Alexandros StratisResearch Manager, Philip CarterChief Analyst, Europe

Co-CEOs Christian Klein and Jennifer Morgan ushered in 2020 by closing out 2019 with results that met their targets and guidance, while also setting a new trajectory and pace for 2020.

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Empathy During the COVID-19 Pandemic: Becoming an Empathetic Enterprise in the Next Normal

Sep 2020 | IDC Perspective | Doc # AP45983920

By: Lawrence CheokSenior Research Manager, Sabrina TamayoProgram Manager, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB

This crisis has accelerated the shift from physical to digital first, exacerbating existing customer experience (CX) challenges and growing the digital divide between leading organizations in CX and others. IDC research shows that organizat...
Asia/Pacific CXO View of the Future Enterprise Survey 2020: Enabling Trust and Agility in the Digital Economy

Aug 2020 | IDC Survey | Doc # AP46658720

By: Sabrina TamayoProgram Manager, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB

This IDC Survey presents key findings from IDC's Asia/Pacific (Including Japan) (APJ) CXO View of the Future Enterprise Survey, such as business and technology priorities, challenges, and preferences from the perspective of C-suite executiv...
Empathy at Scale Explained: Four Customer-Centric Priorities to become an Empathetic Organization

Jul 2020 | IDC Perspective | Doc # AP45984020

By: Lawrence CheokSenior Research Manager, Sabrina TamayoProgram Manager, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, Alan WebberProgram Vice President, Customer Experience

Cognitive empathy is the ability to understand what another person is experiencing from within their frame of reference. To be successful in the future, empathetic relationships between customers and brands must be built upon what the custo...

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Analyst Location

Singapore

Daniel-Zoe Jimenez

IDC Links

Analyst Research

SAP: 2Q20 Earnings Strong Despite COVID-19; Announces Intent to Take Qualtrics Public

SAP 1Q20 Earnings: Resilience, Balance, and Strength Headlining the Future

SAP 4Q19 Earnings: Closing Out a Great Year, Prepping for Roaring 20s

Empathy During the COVID-19 Pandemic: Becoming an Empathetic Enterprise in the Next Normal

Asia/Pacific CXO View of the Future Enterprise Survey 2020: Enabling Trust and Agility in the Digital Economy

Empathy at Scale Explained: Four Customer-Centric Priorities to become an Empathetic Organization

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