Heather Hershey
-
On August 5, 2024, the U.S. government ruled that Google engaged in illegal monopolistic behavior to maintain its dominance of internet search. This may be a much broader signal that the "wild west" days of Big Tech may be coming to an end....
-
The B2B environment is undergoing a rapid convergence of technology, enterprise, and software, disrupting traditional roles of partners, vendors, and customers. The connected, complex processes of revenue life-cycle management (RLM) may nee...
-
Oracle and Shopify have announced a strategic partnership aimed at improving data management and delivering enhanced commerce experiences for business-to-consumer (B2C) and direct-to-consumer (DTC) companies. This collaboration integrates O...
-
This IDC Market Analysis Perspective (MAP) provides a view of the digital commerce software applications market. It is designed to summarize key trends driving the industry and provide clients with an opportunity to engage with IDC analysts...
-
This IDC study provides the worldwide market shares for the worldwide digital commerce applications market for 2023."The 2023 digital commerce market marked a definitive shift toward omni-channel strategies, with physical retail making a no...
-
This IDC study provides the worldwide market shares for the worldwide order management and orchestration applications market for 2023, valued at $3.9 billion."Order management systems are responsible for accurately and efficiently deliverin...
-
Customer Experience Isn't Micromanagement of Customer Behavior
-
Does AI Accelerate Commoditization of Commerce Technology?
-
IDC FutureScape: Worldwide Future of Customer Experience Predictions 2025
More results for Planned Research