Worldwide Artificial Intelligence–Enabled Search Market Share, 2018: A New Generation of Search

Nov 2019 | Market Share | Doc # US45629919

By: Hayley SutherlandSenior Research Analyst, AI Software Platforms, David SchubmehlResearch Director, Cognitive/Artificial Intelligence Systems

This IDC study presents a view of worldwide AI-enabled search revenue broken down by vendor for the historical year 2018. "As the amount of unstructured information produced by knowledge workers grows and the pressure on enterprises to be m...

Natural Language Processing by Artificial Intelligence Industry and Use Case: A Quantitative and Qualitative Assessment

Nov 2019 | Special Study | Doc # US45584319

By: Marianne DaquilaResearch Manager, Cognitive Systems, David SchubmehlResearch Director, Cognitive/Artificial Intelligence Systems, Hayley SutherlandSenior Research Analyst, AI Software Platforms

This IDC study overlays market forecasts from IDC's Worldwide Semiannual Artificial Intelligence Systems Spending Guide with a specific technology, natural language processing (NLP), to provide both a qualitative and quantitative assessment...

IDC FutureScape: Worldwide Customer Experience 2020 Predictions

Oct 2019 | IDC FutureScape | Doc # US45583819

By: Alan WebberProgram Vice President, Customer Experience, Hayley SutherlandSenior Research Analyst, AI Software Platforms, Andrea Sangalli, Takashi ManabeGroup Director, Software & Security / IT Spending, IDC Japan, Jordan JewellResearch Manager, Digital Commerce and Enterprise Applications, Wayne KurtzmanResearch Director, Social and Collaboration, Rivka Gewirtz Little, Lawrence CheokSenior Research Manager, Gerry BrownResearch Director, European Software Group, Melissa WebsterProgram Vice President, Content and Digital Media Technologies

This IDC study explores the impact that technology will have on customer experience.According to Alan Webber, program vice president for Customer Experience at IDC, "The customer experience space is in a period of significant shift — we see...