Aly Pinder

Program Director, Service Innovation & Connected Products




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Aly Pinder
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This IDC Perspective explores the field service operations and how artificial intelligence and machine learning technologies can enhance aftermarket activities to be more proactive, predictive, and prescriptive. "Reactive service models per...
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Aly Pinder
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This IDC Market Note highlights the recent announcement on November 17, 2022, of PTC's intention to acquire ServiceMax to be finalized in the early part of 2023. This document also discusses the impact on manufacturers and service organizat...
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Aly Pinder
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This IDC Market Note highlights IDC Manufacturing Insights' perspective on the key themes from IFS' Unleashed event held in Miami, Florida, October 11–13, 2022.
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Analyst Location

United States