Aly Pinder
OverIT, an Italian-headquartered global field service management (FSM) software vendor, announced its spin-off from the Engineering Group by Bain Capital and Neuberger Berman on September 16, 2021. The company, founded in 2000, also announc...
This IDC Perspective explores the field service operations and how artificial intelligence and machine learning technologies can enhance aftermarket activities to be more proactive, predictive, and prescriptive. "Reactive service models per...
This IDC Market Note highlights the recent announcement on November 17, 2022, of PTC's intention to acquire ServiceMax to be finalized in the early part of 2023. This document also discusses the impact on manufacturers and service organizat...
This IDC Market Note highlights IDC Manufacturing Insights' perspective on the key themes from IFS' Unleashed event held in Miami, Florida, October 11–13, 2022.
Closed Loop Service Innovation Drives Customer Value
IDC MaturityScape Benchmark: Service Innovation in Manufacturing 2.0
IDC MaturityScape: Service Innovation in Manufacturing 2.0
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Analyst Location
United States