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OverIT, an Italian-headquartered global field service management (FSM) software vendor, announced its spin-off from the Engineering Group by Bain Capital and Neuberger Berman on September 16, 2021. The company, founded in 2000, also announc...
IFS announced it has entered an agreement to acquire Axios Systems, an IT service management (ITSM) and IT operations management (ITOM) software vendor based in the United Kingdom. IFS is positioning Axios Systems as an enterprise service m...
This IDC Survey Spotlight explores the profitability opportunity in service and support for manufacturers. Data comes from IDC's 2021 Product and Service Innovation Survey.
This IDC Perspective explores how a shift in the service experience to be more remote can provide different types of value to customers. This document also highlights how digital transformation initiatives can help organizations prioritize ...
This IDC Survey Spotlight highlights the impact, challenges, and benefits of cloud applications and platforms for aerospace and defense manufacturers. Data comes from IDC's CloudPath 2021 Survey.
AI-Driven Field Service Closes the Divide between the Reactive and Autonomous Support
EOVC 2022 DX Use Case Taxonomy
IDC Market Glance: A&D DX
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United States