Analyst Location
United States
Aly Pinder
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This IDC Link highlights the recent news that IFS acquired EmpowerMX, a maintenance, repair, and operations (MRO) technology vendor. The acquisition extends IFS' capabilities in MRO and broadens its domain expertise in the aerospace, aviati...
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ServiceNow held its Knowledge 2024 conference at the Venetian in Las Vegas, Nevada, from May 7 to 9. This energetic conference was enlightening and brought much to the 20,000+ attendees in terms of new products, features, and enhancements. ...
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The ability for manufacturers and aftermarket service organizations to predict future service demand has reached a critical juncture. Service resources are finite and the ability to predict, plan, and position service spare parts across an ...
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This IDC Market Presentation provides application vendor ratings by 13 application areas from IDC's 2024 CX Path Survey. IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX a...
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This IDC Survey Spotlight highlights the potential need for a convergence of physical and digital experiences for the benefit of customer value and aftermarket service operational efficiency. Data comes from IDC's Future Enterprise Resilien...
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This IDC Market Analysis Perspective (MAP) covers the aftermarket services industry. Aftermarket services leaders, operational executives, business leaders, and IT professionals can leverage this document to better understand the challenges...
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As-a-Service Business Models Depend on Customer Buy-In
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CRM Applications Market Shares 2023
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Closed Loop Service Innovation Drives Customer Value
More results for Planned Research