Zachary Chertok

Research Manager, Employee Experience




By: 
Zachary Chertok
Loading
This IDC Survey Spotlight for employee experience (EX) shows a strong link between EX transformation and improvements in customer success and the quality of customer experiences (CX). A key component of the EX-CX link is how employee listen...
By: 
Zachary Chertok
Loading
This IDC Survey Spotlight highlights how key aspects of EX investment impact operations and productivity. IDC's buyer perception survey for employee experience revealed the extent to which workflow optimization adds value directly to organi...
By: 
Zachary Chertok
Loading
, Matthew Merker,
Lisa Rowan
Loading
This IDC Market Note highlights ADP's innovation and product delivery over the past year. FY22 has been an impressive year of rejuvenation for ADP as the brand burst onto the scene at the forefront in diversity, equity, inclusion, and belon...
More results
    Bridging the Gap Between Employee Experience and Customer Experience to Drive Business Performance
    By:
    Zachary Chertok
    Loading
    Topics:
    Software, Services

    Planned for CY2022 Q4 Market Perspective Tech Supplier

    Engagement + Connection MarketGlance: H2 2022
    By:
    Zachary Chertok
    Loading
    Topics:
    Software, Services

    Planned for CY2022 Q4 Market Perspective Tech Supplier

    How does EX-Driven Resource Personalization Impact Customer Experience?
    By:
    Zachary Chertok
    Loading
    Topics:
    Software, Services

    Planned for CY2022 Q4 IDC Survey Spotlight Tech Supplier


More results
Analyst Location

United States



Coverage

Services



Regions

Worldwide, North America