target audience: TECH BUYER  Publication date: Nov 2024 - Document type: Tech Buyer Presentation - Doc  Document number: # US52684824

IDC's 2024 CX CSAT Awards

By: 

  • Eric Newmark Loading
  • Nadia Ballard Loading
  • Aly Pinder Loading
  • Douglas Hayward Loading
  • Mickey North Rizza Loading

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  • 9 slides


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Abstract


This IDC Tech Buyer Presentation provides an overview of the results from IDC's 2024 CX CSAT Awards.This award program recognizes the leading CX vendors in each customer experience market, across 13 markets, who receive the highest customer satisfaction scores based on IDC's CX Path Survey.

CX Path is a global survey of roughly 2,500 organizations across all geographic regions and company sizes, where customers are asked to rate their vendor on three dozen different customer satisfaction metrics.



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