Intelligent Automation in the Era of AI

Mar 2021 | Event Proceeding | Doc # DR2021_FoI_MF

By: Maureen FlemingProgram VP, Worldwide Intelligent Process Automation Market Research and Advisory Service

Process automation is being reshaped through advances in AI, while advances in AI are being influenced by the need to automate both low-level tasks and end-to-end processes across unassisted, human-assisted, and machine-assisted work. This ...

The Pandemic Pivot: Technology Investment in the Next Normal

Nov 2020 | IDC Perspective | Doc # US47011220

By: Robert ParkerSenior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research, Zachary Rabel, Deepak Mohan, Maureen FlemingProgram VP, Worldwide Intelligent Process Automation Market Research and Advisory Service, Rohit MehraVice President, Network Infrastructure, Serge FindlingVice President of Research, Digital Transformation, Philip CarterPhilip Carter, Group Vice President, European Chief Analyst and WW C-Suite Tech Research Lead, Rick VillarsGroup Vice President Worldwide Research

This IDC Perspective explores how IT organizations must pivot from investment road maps based on hardware and software portfolios to the establishment of three control planes to manage cloud services, business processes, and commerce. The p...

IDC FutureScape: Worldwide Artificial Intelligence 2021 Predictions

Oct 2020 | IDC FutureScape | Doc # US46917020

By: Ritu JyotiProgram Vice President, Worldwide Artificial Intelligence and Automation Research Practice Global AI Research Lead, Shane RauResearch Vice President, Computing Semiconductors, Jessie Danqing CaiSenior Research Manager, Philip CarnelleyAVP, European Software Group, Maureen FlemingProgram VP, Worldwide Intelligent Process Automation Market Research and Advisory Service, Tim GrieserResearch Vice President, Enterprise System Management Software, Jennifer HamelResearch Manager, Analytics and Intelligent Automation Services, Nobuko IisakaResearch Manager, Software & Security, IDC Japan, Peter RuttenResearch Director, Infrastructure Systems, Platforms and Technologies Group, David SchubmehlResearch Director, Conversational AI and Intelligent Knowledge Discovery, Warren ShiauResearch Vice President, AI & Analytics, Hayley SutherlandSenior Research Analyst, Conversational AI & Intelligent Knowledge Discovery, Jack VernonSenior Research Analyst, European AI Systems, Neil Ward-DuttonVP, AI and Intelligent Process Automation European Practices, Mary WardleyProgram Vice President, Customer Care and CRM, Yanxia LuAssociate Research Director, Christopher Lee MarshallAssociate Vice President

This IDC study provides IDC's 2021 top 10 predictions for artificial intelligence (AI)."Artificial intelligence is the most disruptive innovation of our lifetime. AI is not just 'nice to have' anymore. The global pandemic has accelerated AI...