Elaina Stergiades

Research Director, Software and Hardware Support Services




By: 
Elaina Stergiades
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These event proceedings were presented at the IDC Directions conferences in Boston and Santa Clara in March 2023.As more technology providers adopt customer success programs, many are struggling to define best practices for services deliver...
By: 
Elaina Stergiades
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Rob Brothers
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This IDC Perspective discusses the enterprises' need to keep downtime out of a mission-critical environment. Complex mission-critical applications and IT environments as a whole need to be supported differently than they have in the past."M...
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Rick Villars
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Sandra Ng
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Simon Ellis
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Leif Eriksen
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, Serge Findling,
Maureen Fleming
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Al Gillen
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Chandana Gopal
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Jeffrey Hojlo
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Mary Johnston Turner
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Ritu Jyoti
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Linus Lai
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Amy Loomis, Ph.D.
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Marci Maddox
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Tom Mainelli
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Thomas Meyer
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Rahiel Nasir
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Tony Olvet
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Robert Parker
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Andrea Siviero
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Gina Smith, PhD
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Elaina Stergiades
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本IDC研究报告将介绍对IT行业未来五年的十大预测及其关键驱动因素。报告重点介绍了企业的业务、技术和IT团队在定义、构建和治理致胜数字优先时代所需的技术时面临的中长期挑战。IDC全球研究副总裁Rick Villars表示:"未来几年,领先的技术提供商必须发挥主导作用,帮助企业利用创新技术渡过当前的颠覆风暴。"
More results
    Customer success: how providers are helping end users and IT organizations
    By:
    Elaina Stergiades
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    Topics:
    Software, Hardware, Services, Internet of things

    Planned for CY2023 Q1 IDC Survey Tech Supplier

    Customer support: how providers are helping end users and IT organizations
    By:
    Elaina Stergiades
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    Topics:
    Software, Hardware, Services, Internet of things

    Planned for CY2023 Q1 IDC Survey Tech Supplier

    Delivering Customer Success: An IDC Perspective
    By:
    Elaina Stergiades
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    Topics:
    Software, Hardware, Services, Internet of things

    Planned for CY2023 Q1 Market Perspective Tech Supplier


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Analyst Location

United States



Coverage

System infrastructure software, Life-cycle services



Regions

Worldwide, North America