Cisco Partner Summit 2021: Focus on Simplicity, Acceleration, and Differentiation for Partners
Cisco Partner Summit was held virtually once again this year on November 9. The online event featured Cisco's senior leadership discussing the company's business transformation journey from hardware to software, services, and as-a-service o...
Juniper Launches Support Insights to Streamline Network Operations Across the Full Junos Portfolio
On November 2, Juniper announced the launch of Juniper Support Insights, a new support solution that leverages artificial intelligence (AI) to improve operations, visibility, and insights across the full Juniper portfolio for both enterpris...
These event proceedings were presented at the IDC Directions conferences in Boston and Santa Clara in March 2023.As more technology providers adopt customer success programs, many are struggling to define best practices for services deliver...
The Cost of Downtime in Datacenter Environments: Key Drivers and How Support Providers Can Help
This IDC Perspective discusses the enterprises' need to keep downtime out of a mission-critical environment. Complex mission-critical applications and IT environments as a whole need to be supported differently than they have in the past."M...
Customer success: how providers are helping end users and IT organizations
Customer support: how providers are helping end users and IT organizations
Delivering Customer Success: An IDC Perspective
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