Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Dave McCarthy Loading
    • Jasdeep Singh Loading
    • Ashish Nadkarni Loading
    This IDC study provides a detailed taxonomy for the public cloud infrastructure as a service (IaaS) market. The scope of this document includes public cloud compute and storage services only."Public cloud IaaS will play a significant role i...
  • By: 

    • Vladimir Kroa Loading
    • Andrea Siviero Loading
    • Tom Seal Loading
    • Bo Lykkegaard Loading
    This IDC Market Note digests news and insights from the recent SAP Sapphire Barcelona 2024, which IDC attended. The document looks at learnings related to AI, ERP, business personas, and sustainability. Furthermore, IDC offers advice to SAP...
  • By: 

    • Cathy Huang Loading
    • Craig Robinson Loading
    • Scott Tiazkun Loading
    • Philip D. Harris, CISSP, CCSK Loading
    • Richard Thurston Loading
    • Frank Dickson Loading
    • Emanuel Figueroa Loading
    • Shilpi Handa Loading
    • Linus Lai Loading
    • Christian Fam Loading
    • James Wang Loading
    This IDC study delineates IDC's taxonomy for the security services market for 2024, categorizing it into three primary segments: professional security services, managed security services, and emerging security services. It outlines the expa...
  • By:  Bjoern Stengel Loading

    This IDC Survey presents findings from IDC's 2024 AI and Sustainability Survey (n = 1,390). The survey was fielded in February and March 2024 with the intention of identifying market trends around the adoption and use of AI for sustainabili...
  • By:  Bjoern Stengel Loading

    This IDC Survey presents findings from IDC's 2024 AI and Sustainability Survey (n = 1,390). The survey was fielded in February and March 2024 with the intention of identifying market trends around the adoption and use of AI for sustainabili...
  • By: 

    • Erin Hichman Loading
    • Gard Little Loading
    This IDC study represents a vendor assessment of the 2024 cloud professional services market through the IDC MarketScape model. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's succes...
  • By: 

    • Mickey North Rizza Loading
    • Robert Parker Loading
    • Simon Ellis Loading
    • Shari Lava Loading
    • Zachary Chertok Loading
    • Elaina Stergiades Loading
    • Nadia Ballard Loading
    • Sudhir Rajagopal Loading
    • Maureen Fleming Loading
    • Katie Evans Loading
    This IDC Market Perspective highlights the announcements at SAP Sapphire held in Orlando, Florida, from June 3 to 5, 2024. The event was well attended, with 12,000+ onsite and another 15,000+ attending virtually. "SAP continues its quest to...
  • By: 

    • Curtis Price Loading
    • Leslie Rosenberg Loading
    This IDC study provides a comprehensive forecast for the worldwide and U.S. enterprise network consulting and integration services (NCIS) market from 2023 to 2028, estimating growth from $39.4 billion to $55.4 billion at a CAGR of 7.1%. Thi...
  • By: 

    • Matthew Eastwood Loading
    • Leslie Rosenberg Loading
    • Penny Madsen Loading
    • Vijay Bhagavath Loading
    Hewlett Packard Enterprise (HPE) and NVIDIA expanded their partnership, unveiling "NVIDIA AI Computing by HPE," a comprehensive suite of AI solutions aimed at facilitating the adoption of generative AI (GenAI) technologies across a range of...
  • By:  Alison Close Loading

    This IDC study represents a vendor assessment of providers offering analytics and AI business process services for procurement through the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that ...

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