target audience: TECH SUPPLIER Publication date: Nov 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US52143424
Optimal Number of Managed Service Providers
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Abstract
This IDC Survey Spotlight highlights results from the following question posed to 803 respondents and firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2024 Worldwide Managed Services Survey: "Optimal number of managed service providers (SPs): Please select the number of managed service providers (outsourcers) that your company/organization believes would be the optimal number of vendors for your organization to manage effectively while aligning with the level of acceptable risk to your company/organization worldwide." This IDC Survey Spotlight then assesses the impact of enterprise sourcing strategies in using managed SPs and how managed SPs will need to define clearly which capabilities to own and which to transfer to partners, define positioning, and determine metrics for success.