Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Peter Marston Loading
    • David Tapper Loading
    This IDC PeerScape presents key advice for IT decision makers to drive more value with utilizing managed multicloud services. The top elements of advice discovered through IDC's interviewees cut across vendor management, project management ...
  • By:  Gard Little Loading

    This IDC Perspective provides a case study of Asahi Europe and International, which was far behind on starting its digital transformation. It describes the strategies and tactics Asahi is using to catch up with its competition and design be...
  • By: 

    • Rick Villars Loading
    • Sandra Ng Loading
    • Alan Webber Loading
    • Amita Potnis
    • Amy Loomis, Ph.D. Loading
    • Holly Muscolino Loading
    • Paul Hughes Loading
    • Jeffrey Hojlo Loading
    • Mary Johnston Turner Loading
    • Dave McCarthy Loading
    • Susan G. Middleton Loading
    • Lara Greden Loading
    • Chandana Gopal Loading
    • Nancy Gohring Loading
    • Al Gillen
    • George Mironescu Loading
    • Carla Arend Loading
    • Leif Eriksen
    • Robert Parker Loading
    • Thomas Meyer Loading
    • Philip Carter Loading
    • Meredith Whalen Loading
    • Tom Mainelli Loading
    • Serge Findling
    • Avneesh Saxena Loading
    本調査レポートは、今後5年間にIT産業で起こるであろう10項目の予測(Prediction)と主要な促進要因(ドライバー)をまとめたものである。デジタルファーストの世界で成功するために必要なテクノロジーを定義、構築、管理する中で、企業のIT部門が直面する中期的および長期的な課題を明らかにしている。「デジタルは今や私たちの世界に恒久的かつダイナミックに定着しており、IT/通信業界自体も今後数年間で最も大きな変化を遂げると考えられる。CIOは、as-a-Serviceや成果中心の...
  • By:  Alison Close Loading

    This IDC study presents a worldwide vendor assessment of digital customer care services firms looking specifically at how they are transforming service delivery with automation/cognitive, cloud/platforms, and omni-channel and self-service s...
  • By:  Jennifer Hamel Loading

    IDC Innovators are emerging vendors with revenue <$100 million that have demonstrated either a groundbreaking business model or an innovative new technology — or both. This IDC Innovators study profiles three vendors in intelligent autom...
  • By:  Jennifer Hamel Loading

    This IDC Tech Buyer Presentation discusses what organizations perceive as their top security and privacy challenges related to analytics and artificial intelligence (AI) solutions and the methods they expect to use to improve their security...
  • By:  Bjoern Stengel Loading

    This IDC study uses the IDC MarketScape model to provide an assessment of several providers participating in the worldwide business consulting services market. The IDC MarketScape is an evaluation based on a comprehensive framework and a se...
  • By: 

    • Bjoern Stengel Loading
    • Martina Toskova
    • Matthew Wilkins Loading
    This IDC study uses the IDC MarketScape model to provide an assessment of several providers participating in the European business consulting services market. The IDC MarketScape is an evaluation based on a comprehensive framework and a set...
  • By: 

    • Linus Lai Loading
    • Bjoern Stengel Loading
    This IDC study uses the IDC MarketScape model to provide an assessment of several providers participating in the APAC business consulting services market. The IDC MarketScape is an evaluation based on a comprehensive framework and a set of ...
  • By:  Bjoern Stengel Loading

    This IDC study uses the IDC MarketScape model to provide an assessment of several providers participating in the Americas business consulting services market. The IDC MarketScape is an evaluation based on a comprehensive framework and a set...

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