Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Jasdeep Singh Loading
    • Dave McCarthy Loading
    This IDC presentation provides the worldwide public cloud infrastructure as a service (IaaS) market forecast for the 2024–2028 period. It also presents forecasts for the regional and technology segments."Organizations are investing heavily ...
  • By: 

    • Jennifer Cooke Loading
    • Dave McCarthy Loading
    This IDC Market Analysis Perspective provides an overview of IDC's Edge Trends and Strategies research, including insights into market drivers, competitive outlook, technology requirements, and IDC's forecasts for edge solutions.
  • By:  Leslie Rosenberg Loading

    This IDC Survey Spotlight highlights data from IDC's July 2024 Future of Enterprise Resiliency and Spending Survey, Wave 6, of 844 IT decision-makers. This IDC Survey Spotlight specifically discusses why organizations turn to global systems...
  • By: 

    • Milan Kalal Loading
    • Matthew Wilkins Loading
    This IDC Market Share examines how the market shares of Europe's largest IT services providers evolved in 2023. It also analyzes market developments and dynamics throughout the year."The European IT services market experienced more reserved...
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from a question posed to 185 respondents and firms with 1,000+ employees across 9 countries and a wide range of industries, as part of IDC's 2023 Worldwide Services Path Survey. The question was:...
  • By:  Peter Marston Loading

    This IDC study presents forecasts of spending (customer expenditures) for the testing services market for 2024–2028. This study includes advice to providers of testing services, an analysis of key market and industry trends by importing mar...
  • By:  David Tapper Loading

    This IDC Market Perspective discusses the worldwide managed cloud services deal penetration in the IT outsourcing (ITO) services market for 2019–2023."The collective impact of changing customer needs and sourcing strategies as well as incre...
  • By:  Bjoern Stengel Loading

    This IDC Market Presentation provides insights into IT buyers' perception of sustainability-enabling AI product and services vendors and the value proposition of their offerings. It also covers the critical areas around AI and sustainabilit...
  • By: 

    • Nishant Bansal Loading
    • Jason Bremner Loading
    This IDC Market Analysis Perspective provides an overview of the size, growth, and key trends impacting the global services market in 2024.
  • By: 

    • Matthew Wilkins Loading
    • Jennifer Thomson Loading
    • Stuart Wilson Loading
    • Carla Arend Loading
    • Milan Kalal Loading
    • Dominique Bindels Loading
    This IDC Market Perspective emphasizes the importance of redefining customer value delivery through ecosystem innovation in the digital and AI-everywhere era. IDC's research highlights the urgency for companies to not only optimize internal...

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