Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 803 respondents and firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2024 Worldwide Managed Services Survey: "Op...
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 1,514 respondents and firms with 1,000+ employees across 6 countries, and several major industries, as part of IDC's 2024 Worldwide Managed CloudView Survey: ...
  • By: 

    • Rick Villars Loading
    • Michelle Abraham Loading
    • Dave McCarthy Loading
    • Robert Parker Loading
    • Tom Mainelli Loading
    This IDC Survey provides key findings from IDC's 2024 Future Enterprise Resiliency and Spending (FERS) Survey, Wave 8. This survey of 891 respondents in North America, Asia/Pacific, and Western Europe was conducted while IT leaders were dev...
  • By:  David Tapper Loading

    This IDC Market Presentation provides an overview of the worldwide results from IDC’s 2024 Worldwide Managed Services Survey of enterprises involving enterprise expectations in using endpoint technologies with managed (outsourced) services....
  • By:  David Tapper Loading

    This IDC Survey provides an overview of the worldwide results from IDC's 2024 Worldwide Managed Services Survey of enterprises and organizations involving buyer expectations in using network technologies with managed (outsourced) services. ...
  • By:  David Tapper Loading

    This IDC study highlights how the landscape of managed SPs for managed cloud services is evolving as players are utilizing different strategies to either maintain leadership or climb the ranks to become the leader in this market."Governance...
  • By:  Cathy Huang Loading

    This IDC study evaluates 21 global cloud security services providers in the AI era. It assesses their capabilities in integrating AI, cloud security strategies, and managed cloud security services. The study also assesses their capabilities...
  • By: 

    • Rick Villars Loading
    • Robert Parker Loading
    • Matthew Eastwood Loading
    • Jim Mercer Loading
    • Gard Little Loading
    IBM’s earnings release for 3Q24 reported revenue of $15.0 billion (+2% y/y at constant currency) — the balance of this document will use constant currency growth unless otherwise noted. IBM generated free cash flow of $2.0 billion for the q...
  • By: 

    • Chris Barnard Loading
    • Elaina Stergiades Loading
    • Leslie Rosenberg Loading
    This IDC link discusses announcements from the Cisco Partner Summit held in Los Angeles, CA, October 27–31, 2024. The event brought together 1,900 partners from 83 countries around the globe, which delivered 90% of Cisco's revenue. Cisco Pa...
  • By: 

    • Frank Dickson Loading
    • Michelle Abraham Loading
    • Jaclynn Anderson Loading
    • Jay Bretzmann Loading
    • Philip Bues Loading
    • Emanuel Figueroa Loading
    • Pete Finalle Loading
    • Jennifer Glenn Loading
    • Philip D. Harris, CISSP, CCSK Loading
    • Cathy Huang Loading
    • Mike Jude Loading
    • Christopher Kissel Loading
    • Ryan O’Leary Loading
    • Craig Robinson Loading
    • Christopher Rodriguez Loading
    • Monika Soltysik Loading
    • Scott Tiazkun Loading
    • Grace Trinidad Loading
    This IDC Tech Buyer Presentation discusses emerging security technologies. Security is an “organic” discipline, constantly evolving to improve the efficiency and efficacy of existing approaches and adapting to respond to the creative new at...

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