Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Jennifer Hamel Loading

    This IDC Survey provides key findings from IDC's 2024 Future Enterprise Resiliency and Spending (FERS) Survey, Wave 1, which focuses on issues related to GenAI awareness, readiness, and commitment, as well as the implications for IT investm...
  • By:  Cathy Huang Loading

    This IDC Survey discusses key findings on primary objectives, decision-makers, selection criteria, typical project scope, and top vendors used. The survey results were taken from IDC's Worldwide Cybersecurity Consulting Services Survey, con...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a worldwide view on U.S. enterprise sentiments for using artificial intelligence (AI) to support application services. The document contains data from IDC's Application Services Survey, which was completed...
  • By:  Peter Marston Loading

    This IDC Survey illustrates worldwide application services needs and adoption as well as maturity levels within the U.S. enterprise for 2024. The document contains data from IDC's Application Services Survey, which was completed in Septembe...
  • By: 

    • Milan Kalal Loading
    • Jason Bremner Loading
    This IDC Survey explores the economic outlooks and 2024 IT budget expectations of end-user organizations. It compares the European and worldwide results of IDC’s Future Enterprise Resilience and Spending Survey, conducted in December 2023. ...
  • By: 

    • Rick Villars Loading
    • Ritu Jyoti Loading
    • Nobuko Iisaka Loading
    • Jennifer Hamel Loading
    • Leonardo Freitas Loading
    • Gina Smith, PhD Loading
    • Sudhir Rajagopal Loading
    • Heather Hershey Loading
    • Courtney Munroe Loading
    • Tolga Yalcin Loading
    • Peter Chahal Loading
    • Wilson Xavier Loading
    本IDC研究报告介绍IDC 2024年IT行业未来10大预测,并就IT领导者应如何提前准备提供指导。IDC全球研究副总裁Rick Villars表示:“每家IT提供商都将把AI融入到其业务的核心,投入财力、脑力和时间。对CIO和精通数字化的首席级高管们来说,这种转变有望带来数不胜数创新的AI增强型产品/服务,但也有可能让IT团队被无数宣称‘现在已搭载AI’的产品包围,加大无序追加投资和数据失控的风险。
  • By:  Bjoern Stengel Loading

    This IDC Survey presents findings from IDC's 2024 AI and Sustainability Survey (n = 1,390). The survey was fielded in February and March 2024 with the intention of identifying market trends around the adoption and use of AI for sustainabili...
  • By: 

    • Max Pepper Loading
    • Penny Madsen Loading
    • Ashish Nadkarni Loading
    • Natalya Yezhkova Loading
    • Greg Macatee Loading
    • Kuba Stolarski Loading
    • Johnny Yu Loading
    This IDC Market Perspective provides an update on what defines an application as being cloud native from an infrastructure perspective. As cloud-native technology continues to grow in popularity, it is important to understand the main chara...
  • By: 

    • Michele Rosen Loading
    • Arnal Dayaratna Loading
    • Lara Greden Loading
    • Chris Kanaracus Loading
    • Dave McCarthy Loading
    • Jim Mercer Loading
    • David Schubmehl Loading
    This IDC Perspective details open source software (OSS) projects to watch in 2024. It highlights various projects in categories including application development, cloud application development, DevOps, DevSecOps, edge networking, GenAI appl...
  • By: 

    • Jevin Jensen Loading
    • Andrew Buss Loading
    • Shahin Hashim Loading
    • David Tapper Loading
    This IDC Perspective discusses artificial intelligence (AI) in IT operations and its ability to maximize the efficiency of the digital business. The transformative potential of AI and generative AI (GenAI) in IT operations and digital busin...

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