Sudhir Rajagopal
On January 12, Google Cloud shared an update to its Partner Advantage program as part of its 2023 strategy to accelerate customers' time to value while putting partners first. The announcements aimed to offer customers added benefits from e...
The potential vision for Twitter's new leadership to make the social platform "a warm and welcoming" place for everyone hinges on the company taking a more disciplined approach to allowing trusted content on its platform while not alienatin...
Meta's potential vision of creating a non-fungible tokens (NFTs) marketplace for digital assets requires the company to steer clear of existing business principles and adopt a decentralized technology approach built on blockchain. The compa...
This IDC Survey Spotlight highlights data from IDC's October 2022 Future Enterprise Resiliency and Spending (FERS) Survey, Wave 9. While, globally, C-suite executives agree that digital experiences are the way forward, the looming recession...
This IDC Market Perspective explores the global recession sentiment on technology spend and, in particular, the impact on enterprise spend for CX. IDC lays out the factors that will impact the CX market as a result of recession-influenced b...
This IDC Market Perspective recognizes the growing importance of customer success as a way for vendors to offer more experience differentiation in a challenging economic environment. IDC's Future of Customer Experience framework serves as a...
CX Leadership in the C-suite (FoCX Global Sentiment Survey 2022)
Future of CX: FERS W9 Spotlight - Experiential factors impact purchase decisions
Future of CX: Who do enterprises see as their strategic partners for CX transformation
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