Sudhir Rajagopal

Research Director, Future of Customer Experience




By: 
Sudhir Rajagopal
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This IDC Survey Spotlight highlights data from IDC's October 2022 Future Enterprise Resiliency and Spending (FERS) Survey, Wave 9. While, globally, C-suite executives agree that digital experiences are the way forward, the looming recession...
By: 
Sudhir Rajagopal
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This IDC Market Perspective explores the global recession sentiment on technology spend and, in particular, the impact on enterprise spend for CX. IDC lays out the factors that will impact the CX market as a result of recession-influenced b...
By: 
Sudhir Rajagopal
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,
Lou Reinemann
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This IDC Market Perspective recognizes the growing importance of customer success as a way for vendors to offer more experience differentiation in a challenging economic environment. IDC's Future of Customer Experience framework serves as a...
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    CX Leadership in the C-suite (FoCX Global Sentiment Survey 2022)
    By:
    Sudhir Rajagopal
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    Topics:
    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2023 Q1 Tech Buyer Presentation Tech Buyer

    Future of CX: FERS W9 Spotlight - Experiential factors impact purchase decisions
    By:
    Sudhir Rajagopal
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    Topics:
    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2023 Q1 IDC Survey Spotlight Tech Supplier

    Future of CX: Who do enterprises see as their strategic partners for CX transformation
    By:
    Sudhir Rajagopal
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    Topics:
    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2023 Q1 Market Perspective Tech Supplier


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Analyst Location

United States



Coverage

Digital transformation strategies



Regions

North America