Experiential Factors Dominate Midsize Enterprise CX Purchase Decisions as Large Enterprise Buyers Desire Business Value and Innovation
This IDC Survey Spotlight highlights data from IDC's October 2022 Future Enterprise Resiliency and Spending (FERS) Survey, Wave 9. While, globally, C-suite executives agree that digital experiences are the way forward, the looming recession...
Customer Experience Vendors: Understanding the Implications of the Recession Environment on Enterprise CX Spend
This IDC Market Perspective explores the global recession sentiment on technology spend and, in particular, the impact on enterprise spend for CX. IDC lays out the factors that will impact the CX market as a result of recession-influenced b...
Future of Customer Experience: Elevating the Customer Success Function to Deliver Empathetic Customer Outcomes
This IDC Market Perspective recognizes the growing importance of customer success as a way for vendors to offer more experience differentiation in a challenging economic environment. IDC's Future of Customer Experience framework serves as a...
CX Leadership in the C-suite (FoCX Global Sentiment Survey 2022)
Future of CX: FERS W9 Spotlight - Experiential factors impact purchase decisions
Future of CX: Who do enterprises see as their strategic partners for CX transformation
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