Sudhir Rajagopal
On January 12, Google Cloud shared an update to its Partner Advantage program as part of its 2023 strategy to accelerate customers' time to value while putting partners first. The announcements aimed to offer customers added benefits from e...
The potential vision for Twitter's new leadership to make the social platform "a warm and welcoming" place for everyone hinges on the company taking a more disciplined approach to allowing trusted content on its platform while not alienatin...
Meta's potential vision of creating a non-fungible tokens (NFTs) marketplace for digital assets requires the company to steer clear of existing business principles and adopt a decentralized technology approach built on blockchain. The compa...
This IDC Tech Buyer Presentation explores what capabilities and investments drive predictable customer communication and engagement. Findings are based on primary research insights from IDC's Future of Customer Experience Survey conducted i...
This IDC Market Perspective discusses about the Summit 2023 that Adobe held in Las Vegas in the week of March 20, in person for the first time in three years with more than 10,000 attendees, 170 partner companies, and 500 speakers. The main...
This IDC Tech Buyer Presentation explores what capabilities and investments drive trusted customer outcomes. Findings are based on primary research insights from IDC's Future of Customer Experience Survey conducted in September 2022. Custom...
FERS Survey (FoCX) - June 2023
Factors to optimize revenue return from CX investments
Future of CX: FERS W9 Spotlight - Experiential factors impact purchase decisions
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