Analyst Location

United States



Coverage

Digital transformation strategies



Regions

North America

Sudhir Rajagopal

Research Director, Future of Customer Experience




  • Closing the Customer Trust Gap in the Age of AI Everywhere

    $7,500.00  Purchase Closing the Customer Trust Gap in the Age of AI Everywhere

    By:  Sudhir Rajagopal

    This IDC Tech Buyer Presentation explores how the coming age of pervasive and embedded AI within customer experience and broader enterprise applications will require enterprises to significantly ramp up efforts to improve customer trust out...

    Apr 2024 | Doc #US52000124 | Tech Buyer Presentation

  • IDC FutureScape：2024年全球IT行业预测

    $7,500.00  Purchase IDC FutureScape：2024年全球IT行业预测

    By: 

    • Rick Villars
    • Ritu Jyoti
    • Nobuko Iisaka
    • Jennifer Hamel
    • Leonardo Freitas
    • Gina Smith, PhD
    • Sudhir Rajagopal
    • Heather Hershey
    • Courtney Munroe
    • Tolga Yalcin
    • Peter Chahal
    • Wilson Xavier
    本IDC研究报告介绍IDC 2024年IT行业未来10大预测，并就IT领导者应如何提前准备提供指导。IDC全球研究副总裁Rick Villars表示：“每家IT提供商都将把AI融入到其业务的核心，投入财力、脑力和时间。对CIO和精通数字化的首席级高管们来说，这种转变有望带来数不胜数创新的AI增强型产品/服务，但也有可能让IT团队被无数宣称‘现在已搭载AI’的产品包围，加大无序追加投资和数据失控的风险。

    Mar 2024 | Doc #CHC50435423 | IDC FutureScape

  • CX Practices from Leading Organizations Show That a Focus on Customer Experience Does Indeed Drive Business Value

    $7,500.00  Purchase CX Practices from Leading Organizations Show That a Focus on Customer Experience Does Indeed Drive Business Value

    By:  Sudhir Rajagopal

    This IDC Perspective highlights industry-leading customer experience (CX) themes from IDC's 2023 Future of Customer Experience awards. Companies featured as the winner and runners-up demonstrated how they are making significant impact withi...

    Mar 2024 | Doc #US51907124 | IDC Perspective

More results   for Analyst Research

  • Achieving customer centric value outcomes and empathy at scale

    By:

    Sudhir Rajagopal

    Products:

    Future of Customer Experience - Agenda

    Topics:

    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2024 Q2 IDC Perspective Tech Buyer

  • Applying the Future of CX framework to whole journey experiences

    By:

    Sudhir Rajagopal

    Products:

    Future of Customer Experience - Agenda

    Topics:

    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2024 Q2 Market Presentation Tech Supplier

  • Authentic Intelligence: The missing link for empathetic customer experiences?

    By:

    Sudhir Rajagopal

    Products:

    Future of Customer Experience - Agenda

    Topics:

    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2024 Q2 IDC Perspective Tech Buyer


More results   for Planned Research