Analyst Location

United States



Coverage

Digital transformation strategies



Regions

North America

Sudhir Rajagopal

Research Director, Future of Customer Experience




  • By: 

    • Lou Reinemann Loading
    • Sudhir Rajagopal Loading
    This IDC Market Perspective discusses the Qualtrics 2024 X4 Summit, where the strategic focus on AI and the introduction of new product suites aimed at enhancing customer, employee, and strategic experiences was highlighted. Key AI features...
  • By: 

    • Marci Maddox Loading
    • Eric Newmark Loading
    • Aly Pinder Loading
    • Heather Hershey Loading
    • Gerry Murray Loading
    • Roger Beharry Lall Loading
    • Lou Reinemann Loading
    • Sudhir Rajagopal Loading
    • Michelle Morgan Loading
    • Nadia Ballard Loading
    This IDC Pivot Table banner book provides the complete data set for IDC's CX Path 2024 program, including the 13 application categories: advertising, marketing, sales, digital commerce, CPQ, PIM/PXM, contact center and customer service, voi...
  • By: 

    • Eric Newmark Loading
    • Aly Pinder Loading
    • Marci Maddox Loading
    • Lou Reinemann Loading
    • Gerry Murray Loading
    • Roger Beharry Lall Loading
    • Heather Hershey Loading
    • Sudhir Rajagopal Loading
    • Michelle Morgan Loading
    • Mary Wardley Loading
    • Nadia Ballard Loading
    These IDC Pivot Table banner books provide data for IDC's CX Path 2024 program, including 7 of the 13 application categories: contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, customer...
More results   for Analyst Research
  • Best in Future of CX Award winner spotlight

    By:

    Sudhir Rajagopal Loading

    Topics:

    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2024 Q2 IDC Perspective Tech Buyer

  • CX KPIs and the whole journey experience impact to business outcomes

    By:

    Sudhir Rajagopal Loading

    Topics:

    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2024 Q2 IDC Perspective Tech Buyer

  • FERS Survey (Sep 2023) - Customer data challenges/improvements

    By:

    Sudhir Rajagopal Loading

    Topics:

    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2024 Q2 IDC Survey Spotlight Tech Supplier


More results   for Planned Research