Analyst Location

United States



Regions

Lou Reinemann

Research Director, Voice of the Customer and Customer Success




  • IDC TechBrief: Use of Video in Voice of the Customer Programs

    $7,500.00  Purchase IDC TechBrief: Use of Video in Voice of the Customer Programs

    By:  Lou Reinemann

    This IDC TechBrief highlights the use of short videos as a way to capture customer feedback around products and services. Short videos have become a common medium for communicating between consumers (thank you TikTok and YouTube) and are be...

    Sep 2024 | Doc #US49392823 | IDC TechBrief

  • Market Analysis Perspective: Worldwide Voice of the Customer Applications, 2024

    $7,500.00  Purchase Market Analysis Perspective: Worldwide Voice of the Customer Applications, 2024

    By:  Lou Reinemann

    This IDC Market Analysis Perspective (MAP) covers worldwide voice of the customer (VOC) applications. VOC and CX practitioners, business executives, and IT professionals can use this document to better understand the trends, challenges, and...

    Sep 2024 | Doc #US52550424 | Market Analysis Perspective

  • IDC CX Path: Vendor Ratings, 2024

    $25,000.00  Purchase IDC CX Path: Vendor Ratings, 2024

    By: 

    • Eric Newmark
    • Mickey North Rizza
    • Marci Maddox
    • Aly Pinder
    • Gerry Murray
    • Roger Beharry Lall
    • Sudhir Rajagopal
    • Mary Wardley
    • Heather Hershey
    • Michelle Morgan
    • Lou Reinemann
    • Tapan Patel
    • Nadia Ballard
    • Simo Balghannou
    This IDC Market Presentation provides application vendor ratings by 13 application areas from IDC's 2024 CX Path Survey. IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX a...

    Aug 2024 | Doc #US51021724 | Market Presentation

More results   for Analyst Research

  • IDC FutureScape: Worldwide Future of Customer Experience Predictions 2025

    By:

    • Abhishek Kumar
    • Gerry Murray
    • Lou Reinemann
    • Mary Wardley
    • Aly Pinder
    • Roger Beharry Lall
    • Sudhir Rajagopal
    • Heather Hershey
    • Marc DeCastro

    Products:

    Digital Commerce, IDC Financial Insights: Worldwide Banking Digital Strategies, Advertising Technologies and SMB Marketing Applications, Aftermarket Services Strategies, Customer Service and Contact Center Applications, Voice of the Customer and Customer Success Applications, Future of Customer Experience - Agenda, Enterprise Marketing Technology Applications

    Topics:

    Software, Consumer, Applications, Marketing and sales operations, Marketing operations, Marketing automation, Market intelligence, Sales operations, Services, Social business, Digital transformation, COVID-19, Future of customer experience

    Planned for CY2024 Q4 IDC FutureScape Tech Buyer

  • IDC MarketScape: Worldwide Customer Success Applications 2024 Vendor Assessment

    By:

    Lou Reinemann

    Products:

    Voice of the Customer and Customer Success Applications

    Topics:

    Software, Consumer, Marketing and sales operations

    Planned for CY2024 Q4 IDC MarketScape Tech Buyer

  • IDC Perspective: A Focus on Hyper-Personalization in Voice of the Customer Programs

    By:

    Lou Reinemann

    Products:

    Voice of the Customer and Customer Success Applications

    Topics:

    Software, Consumer, Marketing and sales operations

    Planned for CY2024 Q4 IDC Perspective Tech Buyer


More results   for Planned Research