Lou Reinemann
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With the announcement of Sprinklr Surveys, Sprinklr not only adds functionality to gather solicited data from customers in a unified platform but enables it with artificial intelligence (AI) and generative AI (GenAI) capabilities together i...
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Medallia hosted its first live customer conference since 2019 and made several large announcements supporting its continued strategy toward improving experiences for customers and employees across the entire customer journey. The foundation...
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Sprinklr announced the launch of Conversational AI+ as part of its Sprinklr Service Suite. The announcement is part of the 18.11 release of Sprinklr and showcases the focus this year on expanding the use of Generative AI as part of Custome...
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This IDC Survey Spotlight highlights the number of metrics used in voice of the customer programs around the world. This document contains data from IDC's CX Path Survey conducted earlier this year. The purpose of the CX Path Survey is to e...
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This IDC study presents 10 of the most urgent business and technology agenda areas for customer experience executives for 2025 and beyond."In the evolving landscape of customer experience, the true potential of generative AI will hinge on h...
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This IDC Market Perspective provides clients of IDC's CX Path program with access to the CX Path 2024 Visualization and Analysis Portal. This portal is a perfect "playground" for you to explore all the applications and topics in CX Path and...
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IDC MarketScape: Worldwide Customer Success Applications 2024 Vendor Assessment
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IDC Perspective: A Focus on Hyper-Personalization in Voice of the Customer Programs
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IDC Perspective: Use of Social Communities in Voice of the Customer Programs
More results for Planned Research