Mary Wardley
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In a market where competition is fierce for employee- and customer-focused solutions, RingCentral is making strides by announcing AI-driven UCaaS and CCaaS solutions and an acquisition in the meetings/video/webinar solution space. While the...
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Artificial intelligence (AI) was the star across Collaboration, integrated Unified Communications and Collaboration (UC&C), and Contact Center solutions at the Enterprise Connect conference held March 27–30, 2023, at the Gaylord Palms i...
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Mitel announced on January 24, 2023, that it has entered exclusive negotiations to acquire the Atos Unify business, an acquisition that will not only give Mitel customers in new regions, upmarket, and in key vertical industries but also ele...
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This IDC Market Analysis Perspective (MAP) encapsulates IDC insights and data on the technologies, industry dynamics, and trends influencing the segments within the customer service applications and contact center applications segments. Som...
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This IDC study examines the customer service applications market for 2020–2023. Revenue and market share of the leading vendors are provided for 2022. "While the customer service applications market experienced a dip in growth from 17.2% in...
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This IDC Market Note highlights key announcements during NICE Interactions 2023. It discusses the future potential of NICE's products and what it means for NICE as well as CX going forward.
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Cloud Contact Center Vendor Profile - Genesys
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Contact Center Metrics Survey - The Outlook on Cloud
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Customer Service Wellness
More results for Planned Research