Mary Wardley

Program Vice President, Customer Care and CRM




By: 
Mary Wardley
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This IDC PeerScape describes practices for implementing conversational AI in customer care environments such as contact centers. "Conversational AI technologies in the form of chatbots within customer service and contact center environments...
By: 
Ritu Jyoti
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Shane Rau
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Peter Rutten
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Matt Arcaro
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Roger Beharry Lall
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Laurie Buczek
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Jessie Danqing Cai
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Jennifer Cooke
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Pietro Delai
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Maureen Fleming
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, Tim Grieser,
Hayley Sutherland
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Nobuko Iisaka
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Raghunandhan Kuppuswamy
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Kathy Lange
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Shari Lava
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Dr. Chris Marshall
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Melih Murat
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David Schubmehl
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, Warren Shiau,
Mary Wardley
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Neil Ward-Dutton
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Jennifer Hamel
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This IDC study provides IDC's 2023 top 10 predictions for artificial intelligence and automation."AI and automation investments are at the forefront of enterprise digital transformation and are seen as a digital deflator that can counter th...
By: 
Sudhir Rajagopal
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Gerry Brown
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Lawrence Cheok
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Marc DeCastro
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Heather Hershey
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Daniel-Zoe Jimenez
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Wayne Kurtzman
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Marci Maddox
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Tom Mainelli
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Saki Ohta
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Aly Pinder
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David Wallace
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Mary Wardley
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Alan Webber
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This IDC study explores 10 of the most urgent business and technology issues that customer experience executives across the C-suite must address to differentiate and prepare themselves to thrive in the next era of customer experience.Accord...
More results
    Cloud Contact Center Vendor Profile - Genesys
    By:
    Mary Wardley
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    Topics:
    Software, Applications, Social business, COVID-19

    Planned for CY2023 Q1 Vendor Profile Tech Supplier

    FERS - Recession Impact on CX Purchase Plans
    By:
    Mary Wardley
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    Topics:
    Software, Applications, Social business, COVID-19

    Planned for CY2023 Q1 IDC Survey Tech Supplier

    Future Enterprise Resiliency and Spending Survey
    By:
    Mary Wardley
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    Topics:
    Software, Applications, Social business, COVID-19

    Planned for CY2023 Q1 IDC Survey Spotlight Tech Supplier


More results
Analyst Location

United States



Coverage

Software



Regions

Worldwide, North America