Analyst Location

United States



Coverage

Software



Regions

Mary Wardley

Program Vice President, Customer Care and CRM




  • By:  Mary Wardley Loading

    This IDC Perspective examines the changed environment in which customer-facing service personnel work and service customers. Customer service and contact center employees face changing expectations of customers in terms of service and are e...
  • By: 

    • Oru Mohiuddin Loading
    • Mary Wardley Loading
    This IDC Market Note highlights the key points from NICE Analyst Summit held in Peru on October 11-13, 2023. It discusses NICE's strategy and drivers of innovations as NICE continues to specialize in CX-based AI, leveraging its assets and e...
  • By: 

    • Alan Webber Loading
    • Chandana Gopal Loading
    • Heather Hershey Loading
    • Daniel-Zoe Jimenez Loading
    • Wayne Kurtzman Loading
    • Shari Lava Loading
    • Gerry Murray Loading
    • Mickey North Rizza Loading
    • Aly Pinder Loading
    • David Wallace Loading
    • Mary Wardley Loading
    This IDC Market Perspective summarizes the key announcements from the Salesforce Dreamforce 2023 event and provides some analyst perspectives on the different announcements and innovations from Salesforce. "Salesforce is a significant provi...
More results   for Analyst Research
  • Future Enterprise Resiliency and Spending Survey

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q1 IDC Survey Spotlight Tech Supplier

  • IDC Future Resiliency Survey: End-User Perspective

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q1 IDC Survey Spotlight Tech Supplier

  • IDC FutureScape: Artificial Intelligence 2024 Predictions

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q1 IDC FutureScape Tech Buyer


More results   for Planned Research