Mary Wardley
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Microsoft continues to enhance the capabilities of Copilot for Teams, which in turn enhances the capabilities of many other Microsoft products. The latest update enhances users' ability to draft messages with different tones in Teams chat a...
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This IDC Link recaps the Zoom (NASDAQ:ZM) Perspectives 2024 analyst day held in New York City on May 21 and 22, 2024. On pace to deliver over 3,000 new features this year, Zoom is expanding its feature set to improve its position as a commu...
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This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2024 to 2028."The customer service applications market has entered into a steady state of growth being helped by the inc...
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This IDC Market Analysis Perspective (MAP) presentation encapsulates IDC insights and data on technologies, industry dynamics, and trends influencing the segments within the customer service applications and contact center applications segm...
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This IDC study examines the customer service applications market for 2021–2023. Revenue and market share of the leading vendors are provided for 2023. "The customer service applications market has settled into a stable rhythm. A growth of 1...
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Call Center Workforce Management
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IDC FutureScape: Worldwide Future of Customer Experience Predictions 2025
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IDC MarketScape: Worldwide Customer Service Applications 2024 Vendor Assessment
More results for Planned Research