Analyst Location

United States



Coverage

Software



Regions

Mary Wardley

Program Vice President, Customer Care and CRM




  • IDC CX Path: Vendor Ratings, 2024

    $7,500.00  Purchase IDC CX Path: Vendor Ratings, 2024

    By: 

    • Eric Newmark
    • Mickey North Rizza
    • Marci Maddox
    • Aly Pinder
    • Gerry Murray
    • Roger Beharry Lall
    • Sudhir Rajagopal
    • Mary Wardley
    • Heather Hershey
    • Michelle Morgan
    • Lou Reinemann
    • Tapan Patel
    • Nadia Ballard
    • Simo Balghannou
    This IDC Market Presentation provides application vendor ratings by 13 application areas from IDC's 2024 CX Path Survey. IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX a...

    Aug 2024 | Doc #US51021724 | Market Presentation

  • IDC CX Path: Executive Summary, 2024 — Examining the CX Buyer's Journey

    $7,500.00  Purchase IDC CX Path: Executive Summary, 2024 — Examining the CX Buyer's Journey

    By: 

    • Nadia Ballard
    • Eric Newmark
    • Aly Pinder
    • Marci Maddox
    • Mickey North Rizza
    • Mary Wardley
    • Lou Reinemann
    • Roger Beharry Lall
    • Sudhir Rajagopal
    • Gerry Murray
    • Heather Hershey
    • Michelle Morgan
    • Simo Balghannou
    This IDC Market Presentation provides an executive summary of the worldwide findings from IDC's 2024 CX Path program.IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX appli...

    Aug 2024 | Doc #US51021624 | Market Presentation

  • The Need to Make a Multichannel Customer Journey Successful

    $2,500.00  Purchase The Need to Make a Multichannel Customer Journey Successful

    By:  Mary Wardley

    This IDC Survey Spotlight provides insight into the use of multiple channels as part of the overall customer journey. The survey results are from IDC's CXPath Survey conducted in May 2024 in which IDC queried end-user organizations on the t...

    Jul 2024 | Doc #US52435024 | IDC Survey Spotlight

More results   for Analyst Research

  • CRM Applications Market Shares 2023

    By:

    • Lou Reinemann
    • Mary Wardley
    • Michelle Morgan
    • Sudhir Rajagopal
    • Roger Beharry Lall
    • Heather Hershey
    • Marci Maddox
    • Aly Pinder
    • Gerry Murray
    • Tapan Patel

    Products:

    Sales Force Productivity and Performance Applications, Voice of the Customer and Customer Success Applications, Customer Service and Contact Center Applications, Future of Customer Experience - Agenda, Customer Data and Analytics, Persuasive Content and Digital Experience Strategies, Aftermarket Services Strategies, Enterprise Marketing Technology Applications, Advertising Technologies and SMB Marketing Applications, Digital Commerce

    Topics:

    Software, Consumer, Applications, Big data, Marketing and sales operations, Marketing operations, Marketing automation, Market intelligence, Sales operations, Services, Social business, Digital transformation, COVID-19, Future of customer experience

    Planned for CY2024 Q3 Market Share Tech Supplier

  • CX Survey 2024 Results - The Service Perspective Among CX Professionals

    By:

    Mary Wardley

    Products:

    Customer Service and Contact Center Applications

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q3 Market Perspective Tech Supplier

  • Contact Center Market Forecast 2024-2028

    By:

    Mary Wardley

    Products:

    Customer Service and Contact Center Applications

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q3 Market Forecast Tech Supplier


More results   for Planned Research

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