Mary Wardley
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Microsoft continues to enhance the capabilities of Copilot for Teams, which in turn enhances the capabilities of many other Microsoft products. The latest update enhances users' ability to draft messages with different tones in Teams chat a...
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This IDC Link recaps the Zoom (NASDAQ:ZM) Perspectives 2024 analyst day held in New York City on May 21 and 22, 2024. On pace to deliver over 3,000 new features this year, Zoom is expanding its feature set to improve its position as a commu...
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This IDC Market Presentation provides application vendor ratings by 13 application areas from IDC's 2024 CX Path Survey. IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX a...
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This IDC Market Presentation provides an executive summary of the worldwide findings from IDC's 2024 CX Path program.IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX appli...
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This IDC Survey Spotlight provides insight into the use of multiple channels as part of the overall customer journey. The survey results are from IDC's CXPath Survey conducted in May 2024 in which IDC queried end-user organizations on the t...
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CRM Applications Market Shares 2023
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CX Survey 2024 Results - The Service Perspective Among CX Professionals
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Contact Center Market Forecast 2024-2028
More results for Planned Research