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Marc DeCastro

Research Director, Consumer Banking




  • By:  Marc DeCastro Loading

    This IDC Perspective delves into how AI is set to enhance proficiency and efficiency for bank employees by focusing on transparency, trust, and compliance. Key productivity impacts include improved customer and employee satisfaction, faster...
  • By: 

    • Sudhir Rajagopal Loading
    • Marc DeCastro Loading
    • Heather Hershey Loading
    • Roger Beharry Lall Loading
    • Abhishek Kumar Loading
    • Gerry Murray Loading
    • Aly Pinder Loading
    • Lou Reinemann Loading
    • Mary Wardley
    This IDC study presents 10 of the most urgent business and technology agenda areas for customer experience executives for 2025 and beyond."In the evolving landscape of customer experience, the true potential of generative AI will hinge on h...
  • By: 

    • Jerry Silva Loading
    • Marc DeCastro Loading
    • Aaron Press Loading
    • Thomas Shuster Loading
    • George Briford Loading
    • Eric Gao Loading
    • Sam Abadir
    This IDC study provides the 2025 top 10 predictions for retail banking. By understanding these emerging trends, retail banking businesses can better position themselves to capitalize on new opportunities, mitigate risks, and deliver enhance...
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IDC Financial Insights