Marc DeCastro

IDC
Analysts
Current: Marc DeCastro

Marc DeCastro

Research Director, Consumer Banking

Analyst Research

U.S. Survey Results: Contact Centers Are an Increasingly Important Channel in Supporting Customers' Financial Journey

Oct 2021 | IDC Survey | Doc # US47256821

By: Marc DeCastroResearch Director, Consumer Banking

This IDC Survey presents key findings on some key sentiment by U.S. bank and credit union customers when it comes to their interaction using contact centers and chat tools over the last year. The data is from IDC Financial Insights' latest ...
2021 IDC FinTech Rankings: Trends and Analysis of Premier FinTech Ranking List

Sep 2021 | IDC Perspective | Doc # US47255921

By: Marc DeCastroResearch Director, Consumer Banking

This IDC Perspective presents the findings of the 2021 IDC FinTech Rankings. The annual program serves the needs of financial institutions worldwide by presenting current and historical trends in performance by the partner companies that su...
What Are the Roles of Artificial Intelligence in Edge Computing Banking Use Cases?

Aug 2021 | IDC Survey Spotlight | Doc # US48127721

By: Marc DeCastroResearch Director, Consumer Banking

This IDC Survey Spotlight provides insight into learning what bank executives feel the roles will be for integrating artificial intelligence (AI) into their edge computing banking strategies. The document contains data from IDC's United Sta...

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Analyst Location

United States

Regions

Worldwide, North America

Related Links

Planned Research

Team member of

IDC Financial Insights