target audience: TECH BUYER Publication date: Jun 2024 - Document type: Tech Buyer Presentation - Doc Document number: # US52347324
Generative AI Use Case Taxonomy, 2024: The Banking Industry
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Abstract
This IDC Tech Buyer Presentation provides generative artificial intelligence (GenAI) use cases for the banking industry. IDC believes that the transition to AI everywhere will see the emergence of a range of new GenAI-driven use cases at individual level (productivity-based), at a business function level, and in an industry-specific context. IDC is publishing industry generative AI use case taxonomies for 18 industries, including banking. This presentation segments generative artificial intelligence use cases into 5 areas: compliance and reporting, employee engagement and enablement, customer engagement and enablement, operations automation, and risk management and financial crime. For each associated use case, a description is provided, an example is given, the data modalities are shown, and the business impact is explored. Finally, metrics for success and the relative risk and complexity of implementation are assessed, as well as a horizon for the widespread availability of each use case.