Oru Mohiuddin
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Mitel's acquisition of Unify, announced in January 2023, is now complete. The two companies complement each other in terms of their products and services, target segments, vertical focus, as well as geographical presence. The combined compa...
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Zoom (NASDAQ:ZM), the company best known for connecting the world during the COVID-19 pandemic, continues its rapid evolution as a complete enterprise collaboration platform, underscore the word platform. This was evident at its annual anal...
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This IDC Market Note highlights the key points from NICE Analyst Summit held in Peru on October 11-13, 2023. It discusses NICE's strategy and drivers of innovations as NICE continues to specialize in CX-based AI, leveraging its assets and e...
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The European unified communications and collaboration (UC&C) market is projected to grow at a 7.5% CAGR between 2022 and 2027, off the back of cloud-based UC&C migration. Key current and future market developments include:UC collabo...
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This IDC Market Perspective summarizes the highlights of BT Focus 2023, which was held virtually on October 12, 2023. It provides IDC's perspective on BT Business' strategy, with a focus on its Global Fabric platform and its efforts in term...
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Contact Center Preferences in Europe
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Country Spotlight - France
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Country Spotlight - Germany
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