Oru Mohiuddin
Research Manager
Zoom Video Communications Inc. (NASDAQ: ZM) announced it has entered into a definitive agreement to acquire Five9 Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, in an all-stock transaction valued at approxi...
IDC has been hearing (mostly from the vendor side) about native integrations of contact center (CC) and unified communications (UC) solutions to leverage the combined benefits of UC/CC for things such as making the complex simpler, quicker ...
On May 10, 2021, Verizon Business and RingCentral Inc. announced a strategic partnership to bring RingCentral's Message Video Phone (MVP) solution to enterprises. Specifically: The service will be co-branded "RingCentral with Verizon" and w...
This IDC Market Forecast examines the European contact center market, with breakdowns for cloud and on-premises applications. It also contains breakdowns by key geographies. The study outlines major market trends and provides recommendation...
This IDC Market Note discusses the key announcements at Zoomtopia, which was held virtually on September 13 and 14, 2021. The overarching message was that Zoom is expanding to provide a full suite of enterprise communication solutions desig...
The IDC Market Share examines the European UC&C vendor landscape, with breakdowns for the various technologies and services that constitute this market: UC applications and IP telephony equipment, videoconferencing and telepresence equi...
Ericsson's Acquisition of Vonage is a Game-Changing Move
Europe Collaborative Applications Forecast, 2021-2025
Europe UCaaS Forecast, 2021-2025
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