Oru Mohiuddin
While acquiring Fuze will deliver an immediate boost to 8x8's market share in the European market including in France, which has proven to be a challenging market for 8x8, and an upselling opportunity for adjacent products such as contact c...
Zoom Video Communications Inc. (NASDAQ: ZM) announced it has entered into a definitive agreement to acquire Five9 Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, in an all-stock transaction valued at approxi...
IDC has been hearing (mostly from the vendor side) about native integrations of contact center (CC) and unified communications (UC) solutions to leverage the combined benefits of UC/CC for things such as making the complex simpler, quicker ...
This IDC Market Glance provides an overview of the European telecommunications ecosystem, including hardware and software vendors, standardization and open systems, infrastructure suppliers, network service providers, cloud communications p...
This IDC Market Presentation highlights contact center trends in Europe. The European contact center space will be driven by cloud with a growth projection of 5.0% compound annual growth rate (CAGR) between 2020 and 2025. The U.K. will rema...
This IDC Presentation highlights the updates for the last quarter of 2021. It illustrates revisions in forecasts and competitor year-to-year performances by unified communications and collaboration (UC&C) technology in EMEA. It also sho...
BYOC in the UCaaS Market
Europe Collaborative Applications Forecast, 2020-2025
Europe Collaborative Applications Forecast, 2021-2025
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