Denise Lund
Artificial intelligence (AI) was the star across Collaboration, integrated Unified Communications and Collaboration (UC&C), and Contact Center solutions at the Enterprise Connect conference held March 27–30, 2023, at the Gaylord Palms i...
While many innovations in the world today can feel quite surreal, it would be easy to overlook the more fundamental interoperability needs of businesses. Yet Cisco and Microsoft are leaning into these fundamental needs as evidenced in Cisco...
GoTo recently announced a new platform bringing unified communications together with contact center and customer engagement functions to help small and medium-sized businesses (SMBs) stay engaged with customers. The new service makes it eas...
This IDC study aggregates segments of key technology market forecasts that make up the worldwide unified communications and collaboration ecosystem. The segments that have been aggregated for this study represent IDC's customer spend estima...
This IDC Market Glance updates a high-level representative view of major unified communications and collaboration (UC&C) vendors and providers in each of the technology categories presented. UC&C solutions are designed to enhance wo...
This IDC study updates IDC's worldwide unified communications and collaboration (UC&C) research taxonomy to provide market definitions and a framework that IDC uses to track, segment, and forecast the worldwide UC&C market. This tax...
Competitive Landscape Insights: The Hybrid, On Prem, Cloud-based UC&C Opportunity
Enterprise Communications Survey 2022: UC&C Survey Highlights
Five Key UC&C Trends in 2023
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Analyst Location
United States
Coverage
Enterprise mobility, Unified communications and collaboration, Telecommunications