IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Telecommunications

Oct 2021 | Taxonomy | Doc # US48154721

By: Paul HughesResearch Director, Future of Connectedness, Ghassan AbdoResearch VP, WW Telecom , Virtualization & CDN, Ahmad Latif AliAssociate Vice President, European Telecommunications Insights, Ajeet DasResearch Director, Telecom Infrastructure, Carrie MacGillivrayGroup Vice President & General Manager, WW Telecom, Mobility & IoT Research, Courtney MunroeResearch Vice President, Worldwide Telecommunications Research, Daryl SchoolarResearch Director, Hugh UjhazyVice President, IoT and Telecommunications, Karl WhitelockResearch Vice President, Communications Service Provider Operations & Monetization

This IDC study examines the digital transformation priorities for the telecommunications industry and analyzes the key elements necessary to evolve network, IT, and customer-facing technologies and processes. IDC publishes research on digit...

Next-Generation BSS: Supporting 5G Services Monetization and Driving World-Class Customer Experience

Sep 2021 | Market Perspective | Doc # EUR148068021

By: Ahmad Latif AliAssociate Vice President, European Telecommunications Insights, Paul HughesResearch Director, Future of Connectedness

This IDC Market Perspective assesses key strategic principles that CSPs must consider when transforming their business support systems. It discusses how they can better serve their customers by delivering new and innovative products to mark...

Customer Agility Initiatives for the Future of Connectedness

Sep 2021 | IDC Perspective | Doc # US47919021

By: Paul HughesResearch Director, Future of Connectedness

This IDC Perspective examines how enterprise initiatives, investments, and priorities for connectedness are aligned to customer agility goals. This document is part of a series of four documents that examine the four connectedness cornersto...