Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Curtis Price Loading
    • Christina Richmond
    • Craig Robinson Loading
    • Philip D. Harris, CISSP, CCSK Loading
    This IDC study describes breach attack simulation (BAS) services, an increasingly crucial component of professional and managed security services."Organizations that adopt BAS services are enhancing their breach prevention," says Craig Robi...
  • By:  Peter Marston Loading

    This IDC Perspective provides feedback from Fortune 2000 organizations on the top criteria they utilized to select partners for their application modernization initiatives. IDC conducted nearly two dozen in-depth telephone interviews with v...
  • By:  Peter Marston Loading

    This IDC Survey provides senior IT leaders with survey data, collected in December 2020, that illustrates companies' interests and priorities for application modernization. IDC's Intelligent Application Services practice conducted this surv...
  • By: 

    • Ashish Nadkarni Loading
    • Peter Rutten Loading
    • Kuba Stolarski Loading
    • Dave McCarthy Loading
    This IDC Market Presentation was delivered to IDC infrastructure clients and represents the state of confidential computing from an infrastructure platforms and systems and infrastructure-as-a-service (IaaS) perspective. Even though the mar...
  • By: 

    • Al Gillen
    • David Schubmehl Loading
    • Jim Mercer Loading
    • Mary Johnston Turner Loading
    • Dave McCarthy Loading
    • Gary Chen Loading
    • Brad Casemore
    • Sriram Subramanian
    This IDC Perspective looks at five open source software project areas that have the potential to impact the industry broadly: Kubernetes, observability, natural language processing, continuous delivery enhancements, and a new Linux kernel t...
  • By:  Gard Little Loading

    This IDC Perspective gives IT buyers insights about the professional services ambitions of AWS, Microsoft, and Google. Advice is given for using them, and their associated implementation services partners, for maximum benefit. "AWS, Microso...
  • By: 

    • Deepak Mohan
    • Brad Casemore
    • Larry Carvalho
    • Stacy Crook
    • Carla Arend Loading
    • Frank Della Rosa Loading
    • Mary Johnston Turner Loading
    • Andrew Smith
    • Daphne Chung Loading
    • Dave McCarthy Loading
    • Mickey North Rizza Loading
    • Stephen Elliot Loading
    • Adelaide O'Brien Loading
    • Carl W. Olofson Loading
    • Satoshi Matsumoto Loading
    • Michelle Bailey
    • Megha Kumar Loading
    • Ashish Nadkarni Loading
    • Eric Newmark Loading
    • David Tapper Loading
    • Thomas Zhou Loading
    • Matthew Eastwood Loading
    • Rick Villars Loading
    This IDC study provides 10 predictions for the cloud market."The disruption and uncertainty of the past year have underscored the benefits of resilient and flexible IT and accelerated investments toward an agile digital foundation," said De...
  • By:  Alison Close Loading

    This IDC Perspective discusses how conversational AI–based chatbots and enterprise digital assistants can support the finance and procurement operations in reducing the cost of labor, boosting productivity and improving operational efficien...
  • By: 

    • Rajnish Arora
    • Andrew Buss Loading
    • Shawn P. McCarthy
    • Rick Villars Loading
    • Susan G. Middleton
    • Dave McCarthy Loading
    • Jennifer Cooke Loading
    • Elaina Stergiades Loading
    • Deepak Mohan
    • Pam Miller
    • Rory Duncan
    This IDC Perspective discusses the implications of ubiquitous infrastructure deployment when it comes to the future of digital infrastructure, expanded upon by a global team of IDC analysts. We focus on major expansions in deployment option...
  • By: 

    • Rick Villars Loading
    • Rajnish Arora
    • Eric Burgener
    • Andrew Buss Loading
    • Brad Casemore
    • Rory Duncan
    • Stephen Elliot Loading
    • Phil Goodwin Loading
    • Jeff Janukowicz Loading
    • Mary Johnston Turner Loading
    • Shawn P. McCarthy
    • Pam Miller
    • Deepak Mohan
    • Dave Pearson Loading
    • Elaina Stergiades Loading
    This IDC Perspective discusses the future of digital infrastructure as defined by a global team of IDC analysts. The emerging digital infrastructure ecosystem is built on increasingly cloud-centric technologies, more ubiquitous deployment o...

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