Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Ritu Jyoti Loading
    • David Schubmehl Loading
    • Hayley Sutherland Loading
    • Peter Haas
    • Sriram Subramanian
    • Maureen Fleming Loading
    • Shari Lava Loading
    • Dr. Chris Marshall Loading
    • Jennifer Hamel Loading
    • Neil Ward-Dutton Loading
    • Jack Vernon
    • Mary Wardley Loading
    • Warren Shiau
    • Jennifer Cooke Loading
    • Pietro Delai Loading
    • Harish Dunakhe Loading
    • Tim Grieser
    • Peter Rutten Loading
    • Shane Rau Loading
    This IDC study provides IDC's 2022 top 10 predictions for artificial intelligence."The year 2020 accelerated digital transformation and moved AI out of the corners into the mainstream. The 'early adopter' advantage is petering out, and AI i...
  • By: 

    • Bjoern Stengel Loading
    • Daphne Chung Loading
    • Rob Brothers Loading
    • Amy Cravens Loading
    • Glen Duncan
    • Stephanie Krishnan Loading
    • Vladimir Kroa Loading
    • Susan G. Middleton
    • Reid Paquin Loading
    • Amita Potnis
    • Curtis Price Loading
    • Dr. Chris Marshall Loading
    • Marta Muñoz Méndez-Villamil
    This IDC study provides IDC's top 10 predictions for sustainability for 2022."Corporate sustainability isn't just here to stay — it is becoming a business imperative for organizations around the world," said Bjoern Stengel, research lead, G...
  • By: 

    • Rebecca Segal
    • Chad Huston
    • Cushing Anderson
    • Rob Brothers Loading
    • Mukesh Dialani Loading
    • Jennifer Hamel Loading
    • Douglas Hayward Loading
    • Cathy Huang Loading
    • Matthew Wilkins Loading
    • Vladimir Kroa Loading
    • Gard Little Loading
    • Peter Marston Loading
    • Matthew Merker
    • Lisa Rowan
    • Bjoern Stengel Loading
    • David Tapper Loading
    • Takuya Uemura Loading
    • Linus Lai Loading
    This IDC study provides IDC's top 10 predictions for worldwide services for 2022 and beyond."Organizations' partnerships with services firms are expected to grow as the war for talent combined with the need to achieve higher levels of digit...
  • By: 

    • Rick Villars Loading
    • Sandra Ng Loading
    • Alan Webber Loading
    • Amita Potnis
    • Amy Loomis, Ph.D. Loading
    • Holly Muscolino Loading
    • Paul Hughes Loading
    • Jeffrey Hojlo Loading
    • Mary Johnston Turner Loading
    • Dave McCarthy Loading
    • Susan G. Middleton
    • Lara Greden Loading
    • Chandana Gopal
    • Nancy Gohring Loading
    • Al Gillen
    • George Mironescu Loading
    • Carla Arend Loading
    • Leif Eriksen
    • Robert Parker Loading
    • Thomas Meyer Loading
    • Philip Carter Loading
    • Meredith Whalen Loading
    • Tom Mainelli Loading
    • Serge Findling
    • Avneesh Saxena Loading
    This IDC study presents the top 10 predictions and key drivers for the IT industry for the next five years. It highlights the midterm and long-term challenges that enterprise IT teams face as they define, build, and govern the technologies ...
  • By: 

    • David Tapper Loading
    • Peter Marston Loading
    This IDC study represents a vendor assessment of providers offering managed multicloud services through the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that define current market demands a...
  • By:  Alison Close Loading

    This IDC Perspective gives an overview of EY's Lighthouse Platform for intelligent financial forecasting and scenario planning and the increasing importance of these capabilities as part of finance transformation journeys."Since the start o...
  • By:  Jennifer Hamel Loading

    This IDC study represents a vendor assessment of the artificial intelligence (AI) IT services market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the ...
  • By: 

    • Pushkaraksh Shanbhag Loading
    • Cathy Huang Loading
    • Prabhitha Sheethal Dcruz
    This IDC study uses the IDC MarketScape model to provide an assessment of managed cloud services (MCS) providers with specific offerings and capabilities in the segment. It discusses both the quantitative and qualitative characteristics tha...
  • By:  Leslie Rosenberg Loading

    This IDC study uses the IDC MarketScape model to provide an assessment of several providers participating in the worldwide network consulting services market. IDC MarketScape is an evaluation based on a comprehensive framework and a set of ...
  • By:  Alison Close Loading

    This IDC Tech Buyer Presentation provides IT leaders with data on critical service provider requirements for managed outsourced logistics services. The presentation highlights data from IDC's 2020 Global Logistics Services Survey and IDC's ...

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