Worldwide Customer Relationship Management Applications Software Market Shares, 2021: Salesforce Continues to Lead the Growth Across CRM Applications
This IDC study provides an analysis of vendor performance in the customer relationship management applications software market for 2021, valued at $64.96 billion."In 2021, many companies continued to pivot toward the more digital world that...
This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2026."In-person customer interactions became a secondary channel and digital interactions became the primary channel for the purc...
This IDC Survey Spotlight breaks down the top customer experience (CX) priorities for firms in 2022 based upon the results of IDC's ongoing global Future Enterprise Resiliency and Spending Survey.Business and technology executives can use t...
Changing Role of Design in CX
Digital Identity, Privacy, and Customer Experience
IDC Market Glance: Customer Experience 2022
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