Dec 2019 | IDC Link | Doc # lcUS45711719
Alan WebberProgram Vice President, Customer Experience
Nov 2019 | Event Proceeding | Doc # WC20191125
This IDC Web Conference presents a discussion by IDC's Alan Webber on the impact that new technologies, like artificial intelligence and analytics, and growing volumes of customer data will have on the customer experience, and ultimately an...
Nov 2019 | Market Perspective | Doc # US45593219
By: Meredith WhalenChief Research Officer, Frank DicksonProgram Vice President, Cybersecurity Products, Dan VessetGroup Vice President, Analytics and Information Management, Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Holly MuscolinoResearch Vice President, Content and Process Strategies and the Future of Work, Alan WebberProgram Vice President, Customer Experience, Kevin ProutyGroup Vice President, Energy and Manufacturing Insights, Carrie MacGillivrayGroup Vice President, Internet of Things, 5G & Mobility, Richard L. VillarsResearch Vice President, Datacenter & Cloud, Ruthbea YesnerVice President, IDC Government Insights and Smart Cities, Frank GensSenior Vice President & Chief Analyst, Robert ParkerSenior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research, David ReinselSr. Vice President, Global Datasphere, IoT, Mobility, Security, Consumer, Semiconductors, Telecom, Client Computing and Imaging/Print/Document Solutions, Matthew EastwoodSenior Vice President, Enterprise Infrastructure, Cloud, Developers and Alliances, Joseph C. PucciarelliGroup Vice President & IT Executive Advisor
This IDC Market Perspective outlines the new agenda for the CEO running the digital enterprise. As the digital economy emerges on the horizon, a new agenda develops for the CEO who is effectively now running a digital enterprise. This agend...
Oct 2019 | IDC FutureScape | Doc # US45583819
By: Alan WebberProgram Vice President, Customer Experience, Hayley SutherlandSenior Research Analyst, AI Software Platforms, Andrea Sangalli, Takashi ManabeGroup Director, Software & Security / IT Spending, IDC Japan, Jordan JewellResearch Manager, Digital Commerce and Enterprise Applications, Wayne KurtzmanResearch Director, Social and Collaboration, Rivka Gewirtz Little, Lawrence CheokSenior Research Manager, Gerry BrownResearch Director, European Software Group, Melissa WebsterProgram Vice President, Content and Digital Media Technologies
This IDC study explores the impact that technology will have on customer experience.According to Alan Webber, program vice president for Customer Experience at IDC, "The customer experience space is in a period of significant shift — we see...