Alan Webber

Program Vice President, Customer Experience




By: 
Alan Webber
Loading
This IDC Market Analysis Perspective (MAP) provides customer experience (CX) software technology and applications vendors with a concise current-state view of the CX market, offering the necessary information to support strategic planning, ...
By: 
Alan Webber
Loading
This IDC study provides an analysis of vendor performance in the customer relationship management applications software market for 2021, valued at $64.96 billion."In 2021, many companies continued to pivot toward the more digital world that...
By: 
Alan Webber
Loading
This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2026."In-person customer interactions became a secondary channel and digital interactions became the primary channel for the purc...
More results
    IDC FutureScape: FoCX
    By:
    Alan Webber
    Loading
    Topics:
    Software, Marketing and sales operations

    Planned for CY2022 Q4 IDC FutureScape Tech Buyer

    IDC FutureScape: Worldwide B2B Sales Leadership 2023 Predictions
    By:
    Wayne Kurtzman
    Loading
    ,
    Gerry Murray
    Loading
    ,
    Alan Webber
    Loading
    ,
    Michelle Morgan
    Loading
    ,
    Laurie Buczek
    Loading
    ,
    David Wallace
    Loading
    Topics:
    Marketing and sales operations

    Planned for CY2022 Q4 IDC FutureScape Tech Buyer

    IDC Futurescape: Future of Customer Experience 2023
    By:
    Heather Hershey
    Loading
    ,
    Daniel-Zoe Jimenez
    Loading
    ,
    David Wallace
    Loading
    ,
    Wayne Kurtzman
    Loading
    ,
    Tom Mainelli
    Loading
    ,
    Lawrence Cheok
    Loading
    ,
    Marc DeCastro
    Loading
    ,
    Sudhir Rajagopal
    Loading
    ,
    Aly Pinder
    Loading
    ,
    Gerry Brown
    Loading
    ,
    Marci Maddox
    Loading
    ,
    Saki Ohta
    Loading
    ,
    Mary Wardley
    Loading
    ,
    Alan Webber
    Loading
    Topics:
    Software, Consumer, Applications, Big data, Marketing and sales operations, Sales operations, Small and medium-sized business, Enterprise social software, Services, Cloud computing, Social business, Mobility, Digital transformation, COVID-19, Future of customer experience

    Planned for CY2022 Q4 IDC FutureScape Tech Buyer


More results
Analyst Location

United States



Coverage

Digital transformation strategies



Regions

North America