Oct 2019 | IDC Link | Doc # lcUS45605919
By:
Stephen Elliot
Program Vice President, Management Software and DevOps, Crawford Del Prete
President, Shannon Kalvar
Research Manager , IT Service Management and Client Virtualization, Mary Wardley
Program Vice President, Loyalty and Customer Care, Alan Webber
Program Vice President, Customer Experience
John Donahoe has led ServiceNow for nearly three years as CEO and is leaving by the end of the year to become . He has been a member of Nike's board since 2014. Donahoe has made a significant impact on ServiceNow, growing the market capital...
Aug 2019 | IDC Link | Doc # lcUS45472419
By:
Warren Lane
Research Analyst, Jordan Jewell
Research Manager, Digital Commerce and Enterprise Applications, Alan WebberProgram Vice President, Customer Experience
On August 22, 2019, Salesforce announced FY 2Q20 earnings. Earnings this quarter were strong, with total revenue of $4 billion for the quarter, a 22% year-over-year increase from FY 2Q19. Salesforce increased the third-quarter revenue guida...
Nov 2019 | Event Proceeding | Doc # WC20191125
By:
Alan WebberProgram Vice President, Customer Experience
This IDC Web Conference presents a discussion by IDC's Alan Webber on the impact that new technologies, like artificial intelligence and analytics, and growing volumes of customer data will have on the customer experience, and ultimately an...
Nov 2019 | Market Perspective | Doc # US45593219
By:
Meredith Whalen
Chief Research Officer, Frank Dickson
Program Vice President, Cybersecurity Products, Dan Vesset
Group Vice President, Analytics and Information Management, Mickey North Rizza
Program Vice President, Enterprise Applications and Digital Commerce, Holly Muscolino
Research Vice President, Content and Process Strategies and the Future of Work, Alan WebberProgram Vice President, Customer Experience, Kevin Prouty
Group Vice President, Energy and Manufacturing Insights, Carrie MacGillivray
Group Vice President, Internet of Things, 5G & Mobility, Richard L. Villars
Research Vice President, Datacenter & Cloud, Ruthbea Yesner
Vice President, IDC Government Insights and Smart Cities, Frank Gens
Senior Vice President & Chief Analyst, Robert Parker
Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research, David Reinsel
Sr. Vice President, Global Datasphere, IoT, Mobility, Security, Consumer, Semiconductors, Telecom, Client Computing and Imaging/Print/Document Solutions, Matthew Eastwood
Senior Vice President, Enterprise Infrastructure, Cloud, Developers and Alliances, Joseph C. Pucciarelli
Group Vice President & IT Executive Advisor
This IDC Market Perspective outlines the new agenda for the CEO running the digital enterprise. As the digital economy emerges on the horizon, a new agenda develops for the CEO who is effectively now running a digital enterprise. This agend...
Oct 2019 | IDC FutureScape | Doc # US45583819
By:
Alan WebberProgram Vice President, Customer Experience, Hayley Sutherland
Senior Research Analyst, AI Software Platforms, Andrea Sangalli, Takashi Manabe
Group Director, Software & Security / IT Spending, IDC Japan, Jordan JewellResearch Manager, Digital Commerce and Enterprise Applications, Wayne Kurtzman
Research Director, Social and Collaboration, Rivka Gewirtz Little, Lawrence Cheok
Senior Research Manager, Gerry Brown
Research Director, European Software Group, Melissa Webster
Program Vice President, Content and Digital Media Technologies
This IDC study explores the impact that technology will have on customer experience.According to Alan Webber, program vice president for Customer Experience at IDC, "The customer experience space is in a period of significant shift — we see...