Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services




By: 
Alison Close
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This IDC Tech Buyer Presentation looks at U.S. CFOs' current priorities, challenges, and investments in cloud as part of outsourced finance and accounting services. It specifically looks at adoption of finance as a service (BPaaS) (public, ...
By: 
Alison Close
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This IDC Survey Spotlight shows how planned 2023 spending (budget) on managed business process services will change compared with final spending in 2022. It provides a global view of total respondents and respondents in a line-of-business r...
By: 
Alison Close
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This IDC Survey looks at delivery models currently used for finance and accounting business process services (outsourcing offshore/onshore/nearshore, captive operations, global business services (GBS), build-operate-transfer) and how buyers...
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    European Finance Analytics Services Buyer Study: The Use of Cloud to Harmonize Your Finance Data
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2023 Q1 IDC Survey Tech Supplier

    Global Enterprises Response to CX Technology/Service Providers’ Rate Increases
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2023 Q1 IDC Survey Tech Supplier

    IDC PeerScape: Practices for Driving Value in Customer Care Business Process Services
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2023 Q1 IDC PeerScape Tech Buyer


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Analyst Location

United States



Coverage

Services



Regions

Worldwide