Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services




By: 
Oru Mohiuddin
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Mary Wardley
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Alison Close
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Neil Ward-Dutton
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This IDC Market Presentation highlights contact center trends in Europe. The European contact center space will be driven by cloud with a growth projection of 5.0% compound annual growth rate (CAGR) between 2020 and 2025. The U.K. will rema...
By: 
Alison Close
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This IDC study provides a forecast for the worldwide and U.S. BPO services market for the 2022–2026 period."Business process service providers need to invest in and support customers with next-generation best-of-breed digital solutions and ...
By: 
Alison Close
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This IDC Market Note provides an overview of Genpact's data literacy program, DataBridge.
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    2022 Source to Pay Trends and Predictions
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2022 Q2 IDC Perspective Tech Buyer

    Advantages and Disadvantages of Internally Owned and Managed Contact Centers
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2022 Q2 IDC Survey Tech Supplier

    Benchmarks for Contact Center Key Performance Indicators
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2022 Q2 IDC Perspective Tech Buyer


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Analyst Location

United States



Coverage

Services



Regions

Worldwide