Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services




By: 
Alison Close
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,
Bill Latshaw
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This IDC Market Presentation examines the managed business process services maturity model. Business process outsourcing is often associated with cost reduction, buyer-to-provider integration headaches, job loss, and the process of learning...
By: 
Alison Close
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This IDC study presents IDC's spending forecast and historical sizing for the worldwide key horizontal business process outsourcing business analytics services market by key horizontal areas including finance and accounting, procurement, HR...
By: 
Alison Close
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This IDC Survey Spotlight looks at what specific economic disruptions global CFOs believe will impact managed (outsourced) finance and accounting business process services and to what extent those will either increase or decrease spend for ...
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    Business Process as a Service: An Updated View on Supply and Demand Trends
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2022 Q4 IDC Perspective Tech Buyer

    Delivering Holistic CX Analytics Services with Best of Breed Partner Ecosystems and Proprietary Platforms
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2022 Q4 Market Perspective Tech Supplier

    EXL Transforms British Gas' Front Office and Boosts Customer Experience with AI-Infused Solutions
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2022 Q4 IDC Perspective Tech Buyer


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Analyst Location

United States



Coverage

Services



Regions

Worldwide