target audience: TECH SUPPLIER Publication date: Nov 2024 - Document type: Market Presentation - Doc Document number: # US52722524
Worldwide Managed (Outsourced) Services for Endpoint Environments
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Abstract
This IDC Market Presentation provides an overview of the worldwide results from IDC’s 2024 Worldwide Managed Services Survey of enterprises involving enterprise expectations in using endpoint technologies with managed (outsourced) services. This study involved 803 respondents across 5 geographies (Australia, China, Germany, the United Kingdom, and the United States) involving multiple industries and firms with at least 1,000 employees worldwide.
This study offers insight into the endpoint technologies, capabilities, and requirements that enterprise expect of managed SPs when utilizing managed (outsourced) services to support endpoint environments (e.g., PCs, laptops/notebooks, smartphones/tablets). Specific topics examined include required professional services, expected key skills and knowledge, use cases for AR/VR, the shift in business model preferences, the value of AI, and sustainability priorities.
This document also provides IDC’s essential guidance for service providers looking to compete effectively in the world of managed (outsourced) services in supporting endpoint environments. Key areas of advice include creating robust governance capabilities, offering a full array of cloud options, emphasizing value proposition of optimization, and implementing critical capabilities for sustainability.