target audience: TECH SUPPLIER  Publication date: Sep 2024 - Document type: Market Perspective - Doc  Document number: # US52587223

GenAI's Impact on IDC's Services Markets

By: 

  • Gard Little Loading
  • Bill Latshaw Loading
  • Brian Wood
  • Peter Marston Loading
  • Leslie Rosenberg Loading
  • David Tapper Loading
  • Courtney Munroe Loading
  • Rob Brothers Loading
  • Elaina Stergiades Loading
  • Gina Smith, PhD Loading
  • Abhishek Mukherjee Loading
  • Mukesh Dialani Loading
  • Linus Lai Loading
  • Cathy Huang Loading

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Abstract


This IDC Market Perspective addresses the impacts of AI and GenAI on IDC's services markets, allowing service providers to understand the opportunities and challenges in delivering services in the current environment.

"AI and generative AI will have different impacts on individual services markets, both adding spending for some services and reducing spending for others," said Gard Little, research vice president, Global Services Markets and Trends at IDC. "But IDC believes overall services spending will increase, much as it did with the advent of cloud computing."



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