target audience: TECH SUPPLIER  Publication date: Sep 2024 - Document type: Market Perspective - Doc  Document number: # US52587223

GenAI's Impact on IDC's Services Markets

By: 

  • Gard Little
  • Bill Latshaw
  • Brian Wood
  • Peter Marston
  • Leslie Rosenberg
  • David Tapper
  • Courtney Munroe
  • Rob Brothers
  • Elaina Stergiades
  • Gina Smith, PhD
  • Abhishek Mukherjee
  • Mukesh Dialani
  • Linus Lai
  • Cathy Huang
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Content

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Services Transformation Impacts All Markets

  • New Market Developments and Dynamics

    • Table: AI Impact on IDC's Services Markets

    • Figure: IDC Services Macromarkets Adoption Curves

    • Figure: Worldwide Services Vendor Revenue by Technology, 2024

    • Applications

    • Application Development and Deployment

    • System Infrastructure Software and Nonsoftware-Related Markets

    • Impact of AI/GenAI on IDC's Foundation Markets

    • Business Consulting

    • Medium Impact — More Advice Needed on GenAI-Enabled Business Models

    • IT Consulting

    • Medium Impact — Faster IT Assessments and More Data Modernization Needs

    • Systems Integration

    • High Impact — More Automated Integration and Increased Focus on Data Infrastructure Design

    • Custom Application Development, Application Management, and Hosted Application Management

    • High Impact — More Code Automation and Increased Insights

    • Network Consulting and Integration

    • High Impact — Increased Automation of Integration; Requirement for High-Speed Low-Latency Networks to Enable AI/GenAI Use Cases

    • Business Process Outsourcing

    • Medium Impact — More Automation and AI-Based Process Improvements

    • IT, Network, and Endpoint Outsourcing Services

    • High Impact — More Substitution from Cloud Service Providers

    • Hosting Infrastructure Services

    • Medium Impact — More Task Automation and Compute Infrastructure

    • Hardware Deploy and Support

    • High Impact — More Automation and Better Data-Based Diagnostics and Resolution

    • Software Deploy and Support

    • Medium Impact — Improved Reactive Support, More Predictive/Preventive Capabilities, and Better Self-Service Support

    • IT Education and Training

    • High Impact — GenAI to Enhance Training Development and Delivery

    • Digital Engineering and Operational Technology Services

    • Medium Impact — More Automation and Faster Solution Development

    • Security Services

    • Medium Impact — More Sophisticated Support for Securing GenAI and Adopting GenAI-Enabled Solutions

  • Advice for the Services Provider

  • Learn More

    • Related Research

    • Synopsis