This IDC Perspective looks into enterprise service management (ESM) platforms, which have evolved to allow for rapid, continuous improvement. Although most vendors have strong general capabilities, the dynamic business challenges customers ...
This IDC Perspective discusses the underlying demographics of the "Great Resignation" that has greatly accelerated the trends that initially drove the increasing automation of enterprise service management and IT systems management software...
This IDC Perspective focuses on the common and unique cultural experiences global organizations face in implementing hybrid work models in a time of tremendous disruption that includes but spans well beyond the COVID-19 pandemic. Organizati...
Empathic Leadership for a Hybrid Future of Work
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