Shannon Kalvar
Research Manager , IT Service Management and Client Virtualization
VMware's announcements at VMWorld 2021 bring their Horizon offerings in closer alignment with both their corporate and sales strategy. Although it will take time, the new Horizon thin edge hybrid DaaS platform, when seen as part of the larg...
ServiceNow's acquisition of Mapwize will bring indoor mapping, wayfinding, and space visualization capabilities natively into the ServiceNow platform for use in any of its products. This move will expand the use cases that ServiceNow can ad...
On July 14, Microsoft announced the availability of Windows 365, a desktop virtualization service built on Azure Virtual Desktop. Microsoft described it as an end-user service that makes it easy for an employee to securely stream a full Win...
This IDC Tech Buyer Presentation examines enterprise service management (ESM) in practice. The evolution of IT service management from issue ticket routing systems into business process platforms has occurred under the rubric of enterprise ...
This IDC study contains IDC analysts' future of work worldwide outlook for 2022, as well as the planning horizon for the next five years. The outlook is presented through the lens of the 10 predictions that make up, in IDC's view, the frame...
This IDC Survey presents the results of a QuickPoll IDC performed in September 2021 to determine enterprise usage and support patterns for enterprise service management in the United States. "Enterprise service management is a complex way o...
Beyond Enterpirse Service Mangaement to the Participatory Enterpise
Digital Workplaces and the Return to Work
IDC Innovators: Virtual Client Computing 2021
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