Shannon Kalvar
The hybrid Team '22 user conference delivered accessible, engaging content, announcing new products and updates to the existing portfolio across the Atlassian solution areas of ITSM, Agile & DevOps, and Work Management. The announcement...
VMware's announcements at VMWorld 2021 bring their Horizon offerings in closer alignment with both their corporate and sales strategy. Although it will take time, the new Horizon thin edge hybrid DaaS platform, when seen as part of the larg...
ServiceNow's acquisition of Mapwize will bring indoor mapping, wayfinding, and space visualization capabilities natively into the ServiceNow platform for use in any of its products. This move will expand the use cases that ServiceNow can ad...
This IDC Perspective looks into enterprise service management (ESM) platforms, which have evolved to allow for rapid, continuous improvement. Although most vendors have strong general capabilities, the dynamic business challenges customers ...
This IDC Perspective discusses the underlying demographics of the "Great Resignation" that has greatly accelerated the trends that initially drove the increasing automation of enterprise service management and IT systems management software...
This IDC Perspective focuses on the common and unique cultural experiences global organizations face in implementing hybrid work models in a time of tremendous disruption that includes but spans well beyond the COVID-19 pandemic. Organizati...
Empathic Leadership for a Hybrid Future of Work
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