Shannon Kalvar

Research Manager , IT Service Management and Client Virtualization




This IDC Tech Buyer Presentation examines enterprise service management (ESM) in practice. The evolution of IT service management from issue ticket routing systems into business process platforms has occurred under the rubric of enterprise ...
This IDC study contains IDC analysts' future of work worldwide outlook for 2022, as well as the planning horizon for the next five years. The outlook is presented through the lens of the 10 predictions that make up, in IDC's view, the frame...
This IDC Survey presents the results of a QuickPoll IDC performed in September 2021 to determine enterprise usage and support patterns for enterprise service management in the United States. "Enterprise service management is a complex way o...
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Analyst Location

United States



Coverage

Cloud and virtualization system software



Regions

Worldwide