Social Business Team

Takashi Manabe

Group Director, Software/Service Solutions, Data & Analytics, IDC Japan

Lewis Ward

Research Director, Gaming and VR/AR

Alejandro Florean

Vice President Consulting & Strategic Solutions, Latin America

Mary Wardley

Program Vice President, Customer Care and CRM

Yoko Ono

Research Manager, Software & Services, Research, IDC Japan

Wayne Kurtzman

Research Vice President, Social, Communities and Collaboration

New Research


  • By: 

    • Katie Evans Loading
    • Jason Blackwell Loading
    • Jason Bremner Loading
    • Simone De Bruin
    • Shawn Fitzgerald
    • Daniel-Zoe Jimenez Loading
    • Takashi Manabe Loading
    This IDC study provides top 10 predictions for small and medium-sized businesses (SMBs) in 2022."One way SMBs are looking to grow, contain costs, and enhance productivity is by looking to digital technologies to increase awareness, reach, r...
  • By: 

    • Tom Mainelli Loading
    • Lawrence Cheok Loading
    • Greg Ireland Loading
    • David Myhrer
    • Manish Nargas Loading
    • Lewis Ward Loading
    This IDC study presents top 10 predictions for future consumers for 2022."The pandemic has dramatically accelerated consumer digital transformation, creating a wealth of opportunities for consumer-facing companies," said Tom Mainelli, group...
  • By: 

    • Dan Vesset Loading
    • Marci Maddox Loading
    • Carl W. Olofson Loading
    • Stewart Bond Loading
    • Lynne Schneider Loading
    • Amy Machado Loading
    • Dr. Chris Marshall Loading
    • John Rydning
    • Philip Carnelley
    • Takashi Manabe Loading
    • Enrique Phun Loading
    • Ali Zaidi
    • Ray Huo
    • Steve Charbonnier
    This IDC study provides IDC's 2022 top 10 predictions for data and content technologies applied to analytics, decisioning, and operational workloads."At IDC, we predict that over the next few years, enterprises will rapidly increase their i...
  • By: 

    • Gerry Murray Loading
    • Alan Webber Loading
    • Laurie Buczek Loading
    • Wayne Kurtzman Loading
    • David Wallace
    • Michelle Morgan Loading
    This IDC FutureScape presents IDC's top 10 agenda items for B2B sales leaders for 2022 and beyond. "B2B sales has been transformed," said Gerry Murray, director of IDC's Marketing and Sales Technology research service. "The two most signifi...
  • By: 

    • Alan Webber Loading
    • Gerry Brown
    • Laurie Buczek Loading
    • Lawrence Cheok Loading
    • Marc DeCastro Loading
    • Leslie Hand Loading
    • Jordan Jewell
    • Daniel-Zoe Jimenez Loading
    • Wayne Kurtzman Loading
    • Marci Maddox Loading
    • Tom Mainelli Loading
    • Takashi Manabe Loading
    • David Myhrer
    • Saki Ohta Loading
    • Sudhir Rajagopal Loading
    • David Wallace
    • Mary Wardley Loading
    • Karsten Weide
    • Adam Wright Loading
    This IDC study explores the future impact that technology will have on customer experience and the engagement between brand and customer.According to Alan Webber, program vice president, Customer Experience Applications at IDC, "COVID-19 ca...
  • By: 

    • Ritu Jyoti Loading
    • David Schubmehl Loading
    • Hayley Sutherland Loading
    • Peter Haas
    • Sriram Subramanian
    • Maureen Fleming Loading
    • Shari Lava Loading
    • Dr. Chris Marshall Loading
    • Jennifer Hamel Loading
    • Neil Ward-Dutton Loading
    • Jack Vernon
    • Mary Wardley Loading
    • Warren Shiau
    • Jennifer Cooke Loading
    • Pietro Delai Loading
    • Harish Dunakhe Loading
    • Tim Grieser
    • Peter Rutten Loading
    • Shane Rau Loading
    This IDC study provides IDC's 2022 top 10 predictions for artificial intelligence."The year 2020 accelerated digital transformation and moved AI out of the corners into the mainstream. The 'early adopter' advantage is petering out, and AI i...
  • By: 

    • Amy Loomis, Ph.D. Loading
    • Laura Becker
    • Cushing Anderson
    • Juliana Beauvais
    • Maureen Fleming Loading
    • Mick Heys Loading
    • Phil Hochmuth Loading
    • Shannon Kalvar Loading
    • Keith Kmetz Loading
    • Marianne Kolding
    • Wayne Kurtzman Loading
    • Marci Maddox Loading
    • Matthew Merker
    • Holly Muscolino Loading
    • Sandra Ng Loading
    • Deepan Pathy
    • Joseph C. Pucciarelli
    • Lisa Rowan
    • Alexandros Stratis
    • Hayley Sutherland Loading
    This IDC study contains IDC analysts' future of work worldwide outlook for 2022, as well as the planning horizon for the next five years. The outlook is presented through the lens of the 10 predictions that make up, in IDC's view, the frame...
  • By: 

    • Laurie Buczek Loading
    • Alan Webber Loading
    • Karsten Weide
    • Gerry Murray Loading
    • Wayne Kurtzman Loading
    • David Wallace
    • Sudhir Rajagopal Loading
    • Michelle Morgan Loading
    This IDC study outlines 10 of the most critical areas that CMOs must address to not only survive but also thrive in the next era. The 10 transformational trends for CMOs and their marketing organizations share common themes including naviga...
  • By:  Wayne Kurtzman Loading

    This IDC study represents a vendor assessment of the collaborative and community applications market through the IDC MarketScape model. Team collaborative applications and enterprise community applications became critical to connect workers...
  • By:  Wayne Kurtzman Loading

    This IDC Tech Buyer Presentation looks at how the connected consumer powered the early adoption of collaborative applications for business, how the emerging best practices are a balance of integrated technologies and a culture of collaborat...

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