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This IDC Tech Buyer Presentation provides insight into how enterprises are planning to pursue their investments in technology to improve customer satisfaction as part of a balanced investment strategy against other high-priority business in...
The IDC Tech Buyer Presentation provides results from IDC's Contact Center Metrics Survey, which is conducted annually for five years. The 2020 survey focused on the current deployment models and future intentions for deployment models for ...
This IDC Tech Buyer Presentation highlights how the COVID-19 pandemic accelerated workplace collaboration applications adoption by five years. This research-based document provides insights and benefits in unlocking secure collaboration app...
This IDC study presents the top 10 predictions and key drivers for the IT industry for the next five years. It highlights the midterm and long-term challenges that enterprise IT teams face as they navigate their ongoing response to the busi...
This IDC FutureScape presents 10 transformational trends for B2B sales leaders and their teams to consider as opportunities for differentiation and competitive advantage. Key themes include AI, analytical skills, value and virtual selling, ...
This IDC study examines the intelligent digital workspace and provides additional insights about the speed of adoption, technology potential for success, and level of market buzz so that IT and line-of-business decision makers may make thei...
With the COVID-19 pandemic suddenly making remote work the norm for many, an important need for every company — and seemingly every school — has become a good videoconferencing platform that is easy to provision and requires minimal trainin...
This IDC Web Conference highlights COVID-19's first response and the transition to remote work. As the COVID-19 pandemic shuts down travel, cancels conferences, and drives scores of businesses to mandate remote work, the question on everyon...
This IDC Perspective reviews the huge role that collaborative applications play in business continuity in the COVID-19 era — or any event that requires people to work and engage remotely. The COVID-19 pandemic is forcing companies of every ...
This IDC Tech Buyer Presentation provides insight into practices to be an effective telecommuter in the era of state-mandated work from home scenarios. It offers best practices and techniques, do's and don'ts, technology recommendations, an...
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