Customer Relationship Management (CRM) Team

Vladimir Kroa

Associate Vice President, Sustainability

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Abhishek Kumar

Associate Research Director

New Research


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    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Presentation demonstrates how enterprises in the Asia/Pacific are using key performance indicators (KPIs) to measure their DevSecOps activities. IT leaders are rethinking development workflows, using more complex tools, and adaptin...
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    • Diego Anesini Loading
    • Rob Brothers Loading
    • Zachary Chertok Loading
    • Ruthbea Yesner Loading
    • Amy Cravens Loading
    • Joe Dignan Loading
    • Eren Eser Loading
    • Melvie Espejo Loading
    • Carlos Gonzalez Loading
    • Sean Graham Loading
    • Katharina Grimme Loading
    • Heather Hershey Loading
    • Zuzana Kovacova Loading
    • Stephanie Krishnan Loading
    • Gentaro Yuki Loading
    • Vladimir Kroa Loading
    • Sandeep Mukunda Loading
    • Reid Paquin Loading
    • Aly Pinder Loading
    • Curtis Price Loading
    • Patrick Reymann Loading
    • Angela Salmeron Loading
    • Ko Shikita Loading
    • Jordan K. Speer Loading
    • Bjoern Stengel Loading
    • Grace Trinidad Loading
    • Dan Versace Loading
    • John Villali Loading
    • Jim Westcott Loading
    • Susan G. Middleton
    This IDC study presents the top 10 predictions for sustainability/ESG for 2024."Worldwide, organizations are feeling the pressure to respond to changing sustainability requirements and new regulatory environments. They are doing this at dif...
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    • Laurie Buczek Loading
    • Alan Webber Loading
    • Marci Maddox Loading
    • Wayne Kurtzman Loading
    • Daniel-Zoe Jimenez Loading
    • Sudhir Rajagopal Loading
    • Roger Beharry Lall Loading
    • Steve White Loading
    • David Wallace
    “Over the last decade and a half, the nature of marketing has evolved from the emergence of digital marketing to the rise of content marketing and now the digital experience era. Each major inflection point has necessitated the need for mar...
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    • Mickey North Rizza Loading
    • Kevin Permenter Loading
    • Jordan Steele Loading
    • Zachary Chertok Loading
    • Alicia Mokwa Loading
    • Patrick Reymann Loading
    • Daniel-Zoe Jimenez Loading
    • Bo Lykkegaard Loading
    • Heather Hershey Loading
    • Ivan Oz Loading
    • Tom Seal Loading
    • Estelle Quek Loading
    • Edyta Kosowska Loading
    • Jebin George Loading
    • Ashok Patel Loading
    • Sam Halwani
    This IDC study presents the top 10 predictions and key drivers for intelligent ERP/enterprise applications over the next five years. It highlights the midterm and long-term challenges that enterprise business, technology, and IT teams face ...
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    • Grace Trinidad Loading
    • Frank Dickson Loading
    • Linus Lai Loading
    • Sakshi Grover Loading
    • Christian Fam
    • Michelle Abraham Loading
    • Ryan O’Leary Loading
    • Ralf Helkenberg Loading
    • Mark Child Loading
    • Sophia Wang Loading
    • James Wang Loading
    • Zhenshan Zhong Loading
    • Bjoern Stengel Loading
    • Vladimir Kroa Loading
    • Amy Cravens Loading
    • Jay Bretzmann Loading
    This IDC study presents IDC’s top 10 predictions for the future of trust in 2024 and beyond.“Research shows that trust is a requirement for individuals and organizations to share their personal and organizational data. And high-quality data...
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    • Katie Evans Loading
    • Jason Blackwell Loading
    • Supriya Deka Loading
    • Daniel-Zoe Jimenez Loading
    • Cynthia Li
    • Stuart Wilson Loading
    This IDC study provides the top 10 predictions for worldwide small and medium-sized businesses for 2024."2023 was a year of intense change for SMBs and their digital transformation journeys — from the thrilling rise of GenAI to choppy econo...
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    • Sudhir Rajagopal Loading
    • Roger Beharry Lall Loading
    • Marc DeCastro Loading
    • Heather Hershey Loading
    • Daniel-Zoe Jimenez Loading
    • Lavanya Jindal
    • Marci Maddox Loading
    • Aly Pinder Loading
    • Lou Reinemann Loading
    • David Wallace
    • Mary Wardley
    This IDC study explores 10 of the most urgent business and technology issues that customer experience (CX) executives across the C-suite must address to differentiate and prepare themselves to thrive in the age of intelligence-first custome...
  • By:  Vladimir Kroa Loading

    This IDC Market Presentation charts the progression of readiness of ICT practitioners to incorporate sustainability and environmental, social, and governance (ESG) principles into their business operations. The framework assesses the status...
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    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Market Presentation demonstrates how enterprises in the Asia/Pacific are driving automation initiatives through application programing interfaces (APIs). Automation and AI can only be maximized using data, ideally using the organiz...
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    • Abhishek Kumar Loading
    • Nigel Wallis Loading
    • George Briford Loading
    This IDC Market Presentation is designed to provide general and synthetic knowledge to support salespeople of technology vendors when they first approach a buyer. This Industry Conversation Handbook aims to ignite a meaningful customer enga...

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