Customer Relationship Management (CRM) Team

Vladimir Kroa

Associate Vice President, Sustainability

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Abhishek Kumar

Associate Research Director

New Research


  • By: 

    • Abhishek Kumar Loading
    • Yukiharu Yorifuji Loading
    本IDC Sales Playbookは、アジア太平洋地域(中国を除く)のITソフトウェアおよびサービス市場への参入を目指す日本のITベンダー向けの調査、洞察、アドバイスを提供するものである。日本のベンダーがこの地域でどのように認識されているか、どのペルソナをターゲットにすべきか、どのようなマーケティングとセールスアプローチが最適か、また、この地域の企業が今日直面している主要な機会と課題を分析することで、日本のITベンダーのアジア太平洋地域における事業拡大に対するアドバイスと...
  • By: 

    • Abhishek Kumar Loading
    • Yukiharu Yorifuji Loading
    This IDC Sales Playbook provides research, insights and advice for Japanese technology suppliers seeking to expand beyond their borders to take advantage of the robust growth in the IT software and services market in Asia/Pacific. This play...
  • By: 

    • Abhishek Kumar Loading
    • Estelle Quek Loading
    This IDC Perspective highlights the critical need for organizations to transform their workforce operations to achieve better value and outcomes, both internally and for customers in this digital-first world of AI everywhere. It features an...
  • By: 

    • Vladimir Kroa Loading
    • Curtis Price Loading
    • Bjoern Stengel Loading
    • Aly Pinder Loading
    • Amy Cravens Loading
    • Angela Salmeron Loading
    • Carlos Gonzalez Loading
    • Dr. Chris Marshall Loading
    • Dan Versace Loading
    • Diego Anesini Loading
    • Eren Eser Loading
    • Filippo Vanara Loading
    • Gentaro Yuki Loading
    • Grace Trinidad Loading
    • Heather Hershey Loading
    • Jeffrey Hojlo Loading
    • Jim Westcott Loading
    • Joe Dignan Loading
    • John Villali Loading
    • Katharina Grimme Loading
    • Jordan K. Speer Loading
    • Ko Shikita Loading
    • Melvie Espejo Loading
    • Lara Greden Loading
    • Patrick Reymann Loading
    • Rakesh Patni Loading
    • Reid Paquin Loading
    • Rob Brothers Loading
    • Ruthbea Yesner Loading
    • Sandeep Mukunda Loading
    • Sarah Lee Loading
    • Sean Graham Loading
    • Stephanie Krishnan Loading
    • William Lee Loading
    • Zachary Chertok Loading
    • Zuzana Kovacova Loading
    This IDC FutureScape provides the top 10 sustainability/ESG predictions for 2025."IT has become a critical enabler for organizations moving from ESG compliance to the operationalization phase of sustainable transformation. But the IT footpr...
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    • Laurie Buczek Loading
    • Gerry Murray Loading
    • Wayne Kurtzman Loading
    • Sudhir Rajagopal Loading
    • Roger Beharry Lall Loading
    • Alan Webber Loading
    • Tapan Patel Loading
    • MaryAnn Holder-Browne Loading
    • Abhishek Kumar Loading
    This IDC study provides IDC’s top 10 predictions for the chief marketing officer for 2025 and beyond.“Marketing’s future is represented by AI-fueled transformation. We only see the tip of the iceberg today, and lying underneath is a world w...
  • By: 

    • Daniel-Zoe Jimenez Loading
    • Robert Parker Loading
    • Mickey North Rizza Loading
    • Bo Lykkegaard Loading
    SAP recently announced its 3Q24 results. All results discussed in the document will be non-IFRS, unless otherwise specified. In addition, all SAP numbers noted are in actual currency, with constant currency for changes year to year. The 3Q2...
  • By: 

    • Mickey North Rizza Loading
    • Kevin Permenter Loading
    • Bo Lykkegaard Loading
    • Daniel-Zoe Jimenez Loading
    • Zachary Chertok Loading
    • Edyta Kosowska Loading
    • Heather Hershey Loading
    • Ashok Patel Loading
    • Patrick Reymann Loading
    This IDC study presents the top 10 predictions and key drivers for intelligent ERP/enterprise applications over the next five years. The AI everywhere digital world is upon us. Organizations continue to embrace its innovation along with dig...
  • By: 

    • Sudhir Rajagopal Loading
    • Marc DeCastro Loading
    • Heather Hershey Loading
    • Roger Beharry Lall Loading
    • Abhishek Kumar Loading
    • Gerry Murray Loading
    • Aly Pinder Loading
    • Lou Reinemann Loading
    • Mary Wardley
    This IDC study presents 10 of the most urgent business and technology agenda areas for customer experience executives for 2025 and beyond."In the evolving landscape of customer experience, the true potential of generative AI will hinge on h...
  • By: 

    • Mona Liddell Loading
    • Alizabeth Calder Loading
    • Daniel Saroff Loading
    • Dr. Ron Babin Loading
    • Marc Dowd Loading
    • Eren Eser Loading
    • Serge Findling Loading
    • Daniel-Zoe Jimenez Loading
    • Finn Li Loading
    • Tony Olvet Loading
    • Go Suzuki Loading
    • Christopher Tozzi Loading
    • Rick Villars Loading
    This IDC FutureScape explores the key forces that will shape the future of CIO leadership over the next several years. "These predictions highlight the significant shifts IT organizations will face, emphasizing the crucial role CIOs will pl...
  • By:  Vladimir Kroa Loading

    This IDC Market Presentation charts the progression of readinessof ICT practitioners to incorporate sustainabilityand environmental, social, and governanceprinciplesinto their business operations. The framework assesses the status of ICT pr...

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