Customer Relationship Management (CRM) Team
New Research
This IDC Tech Buyer Presentation document focuses primarily on the results of IDC's 2024 Future Enterprise Resiliency and Spending Survey, Wave 3. IDC's Global Technology Thought Leadership group conducts a monthly survey (IDC's Future Ente...
This IDC study provides an updated market forecast for the worldwide contact center applications software market from 2024 to 2028."It's difficult to discuss use cases for GenAI without discussing the applicability within customer service a...
This IDC Survey seeks insight into the most important topics facing enterprises that use xOps tools, including adoption trends, driving factors, and impact of these across software development. The survey delves into the scaling of DevOps, ...
This IDC study presents the worldwide contact center applications software market size and 2023 revenue market shares by vendor."The market year 2023 was the year that began the 'race to embrace' generative AI technology among suppliers. Ge...
This IDC study represents a vendor assessment of the contact center–as-a-service (CCaaS) applications software market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that provid...
This IDC Survey provides insights into the Asia/Pacific partner landscape. It leverages IDC’s 2023 Global Partner Survey, focusing on the Asia/Pacific samples. The study provides insights on partner–vendor relations and ecosystem dynamics b...
This IDC Survey provides insights into the Asia/Pacific partner landscape. This IDC study leverages IDC’s 2023 Global Partner Survey, focusing on the Asia/Pacific samples. The study provides insights on partners’ capabilities, expertise, an...
This Industry Market Forecast provides technology suppliers with an overview of the worldwide banking spending for digital transformation (DX) and insights into the market context influencing that spend for 2024.This allows readers to under...
This IDC Perspective talks about intelligent software development powered by generative AI (GenAI) with insights on GenAI role in shaping developer and testing landscape in the Asia/Pacific region. The Asia/Pacific region is prospering in t...
This IDC Market Analysis Perspective provides a current and future view of digital-native businesses (DNBs) in Asia/Pacific. This report summarizes key trends and business and technology priorities over the next 12 months. The report also d...
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