Customer Relationship Management (CRM) Team
New Research
本IDC研究报告介绍2024年可持续发展/ESG十大预测。"全球各地的企业普遍感受到了应对不断变化的可持续发展要求和新的监管环境带来的压力。他们的应对节奏不同，可持续发展转型成熟度也各不相同，因此他们在战略制定、组织和文化变革、运营调整和技术使用等方面面临的挑战也各不相同。无论您处于发展进程的哪个阶段，IT都是实现转型和通过企业可持续发展实践创造价值的关键推动力，了解如何充分利用技术进入下一阶段非常重要。"IDC Sustainable Strategies and Tech...
This IDC Survey takes a deep dive into the role that sustainability plays in the context of IT infrastructure planning and procurement. While global in nature, the survey data and analysis also provide details by region, industry, and respo...
This IDC Survey Spotlight focuses on a specific question from IDC's Global Sustainability Maturity and Readiness Survey, 2023, conducted in the Fall. The Spotlight takes a deep look into how enterprises and organizations in various industri...
This IDC Market Note provides a summary and analysis of the 28th United Nations Climate Change Conference, also known as COP28, held November 30–December 13, 2023, in Dubai, UAE. The document offers IDC’s key takeaways on the inaugural Glob...
This IDC study provides a thorough assessment of market-leading software-as-a-service (SaaS) and cloud-enabled small and medium-sized business (SMB) and midmarket segments' enterprise resource planning (ERP) applications and discusses the c...
This IDC Playbook for Tech Sales Leaders provides a concise current state view of the Asia/Pacific low-/no-code (LCNC) market along with insights into future-ready enterprise automation capabilities, trends, and guidance for account strateg...
This IDC Tech Buyer Presentation provides the Asia/Pacific (excluding Japan) (APEJ) regionalization of the worldwide small and medium-sized business (SMB) FutureScape for 2024. This IDC study shortlists the 10 SMB technology and business tr...
This IDC Perspective examines the changed environment in which customer-facing service personnel work and service customers. Customer service and contact center employees face changing expectations of customers in terms of service and are e...
This IDC Market Presentation is an accompanying piece to the main IDC FutureScape Worldwide Small and Medium-Sized Business 2024 Predictions — Asia Pacific (Excluding) Implications. It provides specific recommendations for two tech vendor p...
This IDC Presentation is an accompanying piece to the main FutureScape presentation, Worldwide Developer and DevOps 2024 Predictions — Asia/Pacific (Excluding Japan) Implications. It provides specific recommendations for two tech vendor per...
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