Worldwide Offshore-Based Horizontal BPO Services Forecast, 2019-2023

Nov 2019 | Market Forecast | Doc # US44652619

By: David TapperProgram Vice President, Outsourcing and Managed Cloud Services, Vladimir KroaAssociate Vice President, IT Services , CEMA, Cathy HuangAssociate Research Director, Services and Security, IDC Asia/Pacific, Jim WestcottResearch Manager, Application Solutions, Jason BremnerResearch Vice President, Industry and Business Solutions, Tom SealSenior Program Director, European Services, Alison CloseResearch Manager, Digital Business Operations and Analytics Services

This IDC study presents forecasts of spending (customer expenditures) for the offshore-based horizontal BPO services market for 2019–2023 that includes HR, finance and accounting, procurement, and customer care by four importing regions (Un...

IDC FutureScape: Worldwide Services 2020 Predictions

Oct 2019 | IDC FutureScape | Doc # US44800319

By: Rebecca SegalGroup Vice President, Worldwide Services, Rob BrothersProgram Vice President, Datacenter and Support Services, Alison CloseResearch Manager, Digital Business Operations and Analytics Services, Jennifer HamelResearch Manager, Analytics and Intelligent Automation Services, Linus LaiVice President, Chad HustonResearch Manager, Worldwide Services, Tom SealSenior Program Director, European Services, Mukesh DialaniProgram Director, Product Engineering and Operations Technology/Services, Cathy HuangAssociate Research Director, Services and Security, IDC Asia/Pacific, Cushing AndersonProgram Vice President, IT Education and Certification, Megan Buttita, MLISResearch Director, Emerging Trends in Talent Acquisition, Worldwide Services Group, Douglas HaywardResearch Director, Worldwide Digital Strategy and Agency Services, Pushkaraksh ShanbhagSr. Research Manager, Peter MarstonResearch Director, Application Development, Testing, and Management Services, Curtis PriceProgram Vice President, Infrastructure Services, David TapperProgram Vice President, Outsourcing and Managed Cloud Services, Lisa RowanResearch Vice President, HR, Talent, and Learning Strategies, Ali ZaidiResearch Director, IT Consulting, Systems Integration, and Artificial Intelligence Services, Marianne KoldingVice President, European Core Research Excellence Leader, European Skills Practice

This IDC study provides IDC's top 10 predictions for worldwide services for 2020 and beyond."As organizations increasingly partner with service firms to reach their technical and strategic goals, they must assess them based on the level of ...

The Next Big Things: Placing Bets on Emerging Topics for IDC European Research In 2020

Aug 2019 | Technology Assessment | Doc # EUR145447219

By: Giorgio NebuloniAVP, European Customer Insights and Analysis, Gabriele RobertiResearch Manager, European Industry Solutions, Customer Insights & Analysis, Andrea SivieroResearch Manager, European Industry Solutions, Customer Insights & Analysis, Craig Wentworth, Margaret AdamAVP, European Services, Channels and Alliances Ecosystems, Francisco AlmeidaSenior Research Analyst, European Mobile Devices, Chris BarnardVice President, European Infrastructure and Communications, Philip CarnelleyAVP, European Software Group, Neil Ward-DuttonVice President, AI and DX European Research Practices, Tom SealSenior Program Director, European Services, John DelaneyAssociate Vice President, European Mobility, James EibischResearch Director, EMEA Telecoms and Networking, Vladimir KroaAssociate Vice President, IT Services , CEMA, Carla La CroceSenior Research Analyst, European Industry Solutions, Customer Insights & Analysis, Stefano PeriniSenior Research Analyst, European Industry Solutions, Customer Insights & Analysis, Francesca CiarlettaResearch Analyst, European Services, Petr VojtisekResearch Analyst, Customer Insights & Analysis, Giulia CarosellaResearch Analyst, European Industry Solutions, Customer Insights & Analysis

This IDC study focuses on what IDC Europe considers to be the key emerging technologies for 2020 and their impact on technology domains and industries. It highlights what the IDC European analyst community expects to be the six "next big th...