IDC Retail Insights Team
New Research
This IDC PeerScape is one of a two-part series that aims to home in on specific practices retailers can enable through improved processes and technology to improve customer experience, profitability, and sustainability outcomes across the e...
This IDC Perspective highlights the key takeaways from the National Retail Federation (NRF) 2024: Retail's Big Show focused on the strategic importance of new point-of-sale (POS) and payment offerings in enhancing omni-channel customer expe...
This IDC Tech Buyer Presentation describes a generative AI (GenAI) use case taxonomy for engineering R&D. The taxonomy includes 5 sections and a total of 18 use cases that describe various business functions for product development with...
This IDC Survey Spotlight highlights the organizational structure of retail media networks (RMNs) that are being developed combined with active staffing of RMNs by retailers. What types of business structures are being developed, and the em...
This IDC Perspective discusses the National Retail Federation's (NRF's) Big Show and Expo 2024, emphasizing the significant role of technology in digitizing and automating retail business to keep pace with consumers' omni-channel shopping n...
This IDC Tech Buyer Presentation offers a comprehensive overview of the retail customer experience (CX) landscape as of 2024. It identifies key business priorities and challenges, encompassing both external market dynamics and internal orga...
This IDC Survey highlights findings from IDC's 2023 Global Retail Survey, focusing on insights into the digital strategies and investment plans of hospitality operators. The analysis includes examination of hotel and restaurant top internal...
This IDC TechScape provides a systematic assessment of selected AI-powered technologies available to brands and retailers to streamline their commerce operations. The IDC TechScape model is designed to capture progress in the adoption of em...
This IDC PeerScape is part 2 of a two-part series that aims to home in on specific practices that retailers can enable through improved processes and technology to improve customer experience, profitability, and sustainability outcomes acro...
This IDC Perspective discusses NRF 2024, which presented an array of technology solutions and trends to address the ever-increasing complexity of the foodservice industry. Diners' expectations and demands are higher than ever as foodservice...
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