Ornella Urso

IDC
Analysts
Current: Ornella Urso

Ornella Urso

Research Analyst

Analyst Research

IDC FutureScape: Worldwide Retail 2020 Predictions

Oct 2019 | IDC FutureScape | Doc # US45588719

By: Andrea Sangalli, Jon DukeResearch Vice President, Retail Insights, Robert EastmanResearch Manager, Leslie HandVice President, IDC Retail Insights, Giulio RaffaeleSenior Research Analyst, Ornella UrsoResearch Analyst

This IDC study explores how different drivers are collectively impacting technology in the retail industry and offers guidance on actions to consider. Retail organizations are hard pressed in the new digital era to respond to a wide range o...
Retail Business Model Innovation in Europe, 2019

Sep 2019 | Market Presentation | Doc # EUR143761319

By: Andrea Sangalli, Giulio RaffaeleSenior Research Analyst, Ornella UrsoResearch Analyst

Following the recent results from IDC's 2019 Global Innovation Survey, this IDC study presents a snapshot of retail business model innovation adoption in Europe. The document provides an overview of the main dimensions characterizing innova...
How are Retailers Changing Their Approaches to Customer Experience in the Age of Commerce Everywhere?

Aug 2019 | IDC Survey Spotlight | Doc # EUR145460519

By: Ornella UrsoResearch Analyst, Andrea Sangalli

This IDC Survey Spotlight provides an overview on the evolution of the customer journey model in the past three years. The results, coming from IDC's 2019 Global Retail Innovation Survey, offer a specific focus on customer experience (CX) p...

More results

Analyst Location

Italy

Regions

Central and Eastern Europe, Western Europe

Related Links

Planned Research

Team member of

IDC Retail Insights