Ornella Urso

IDC
Analysts
Current: Ornella Urso

Ornella Urso

Senior Research Analyst, IDC Retail Insights

Analyst Research

European Retail Commitment to Sustainability

Jul 2021 | Market Presentation | Doc # EUR143761119

By: Filippo BattainiHead of IDC Retail Insights, Europe, Ornella UrsoSenior Research Analyst, IDC Retail Insights

This IDC Market Presentation shows the importance of sustainability for retailers in Europe in the new shopping paradigm. The research dives into European retail's sustainability objectives and challenges, key technologies used, and example...
IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Experiential Retail

Jul 2021 | Taxonomy | Doc # US47988721

By: Leslie HandVice President, IDC Retail Insights, Filippo BattainiHead of IDC Retail Insights, Europe, Jon DukeResearch Vice President, Retail Insights, Margot JurosResearch Manager, Retail Technology Strategies, Giulio RaffaeleResearch Manager, Retail Insights, IDC Europe, Jordan K. SpeerResearch Manager, Global Supply Chain, Ornella UrsoSenior Research Analyst, IDC Retail Insights

This IDC study presents the key areas that are being digitally transformed, as retailers adopt new processes and technologies to underpin organizational change. This study defines the strategies, programs, and use cases that will be impleme...
AI and Analytics for Contextual Customer Experience and Commerce: 2021 Update

Jul 2021 | Market Presentation | Doc # US47778221

By: Filippo BattainiHead of IDC Retail Insights, Europe, Ornella UrsoSenior Research Analyst, IDC Retail Insights, Giulio RaffaeleResearch Manager, Retail Insights, IDC Europe

This IDC Market Presentation provides an overview of the role of artificial intelligence (AI) in empowering contextual customer experience and commerce. The document presents IDC's point of view on cognitive/AI definition, identifies the AI...

More results

Analyst Location

Italy

Regions

Central and Eastern Europe, Western Europe

Team member of

IDC Retail Insights

Ornella Urso

Analyst Research

European Retail Commitment to Sustainability

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Experiential Retail

AI and Analytics for Contextual Customer Experience and Commerce: 2021 Update

Analyst Location

Regions

Related Links

Team member of