BMC Exchange Milan 2019: Tackling the Innovator's Dilemma
Mar 2019 | IDC Link | Doc # lcEMEA44923519
By: Giulia Carosella Research Analyst, European Industry Solutions, Customer Insights & Analysis, Ivano Ortis, Stefano Perini Senior Research Analyst, European Industry Solutions, Customer Insights & Analysis, Jennifer Thomson Senior Research Director & Lead Accelerated App Delivery Practice
BMC is pursuing an innovative strategy to enhance its IT service management portfolio with cognitive capabilities. The main challenge for the company is managing its existing business and customer base while taking advantage of new technolo...