IDC Retail Insights Team
New Research
This IDC Market Presentation provides an overview of industry priorities, use cases, and technologies that are shaping retailers' and brands' augmented customer experience in the context of general turmoil surrounding virtual/immersive worl...
This IDC Perspective covers the direction of intelligent retail at NRF 2023: Retail's Big Show has been a staple fixture in the retail market every year. In the past few years, artificial intelligence (AI) has become a noticeable feature at...
This IDC Perspective discusses key takeaways from NRF 2023 on payments transformation in retail. NRF 2023 highlighted the impact of the growing strategic importance of omni-channel payments in retail point of sale (POS) with both payment an...
This IDC Market Presentation provides the Industry Marketing Handbook, which is designed to support technology vendors' marketers in building their marketing narrative for the retail industry. It can be used to tailor messaging to industry-...
This IDC Perspective reviews key trends and technology innovations that were highlighted at NRF 2023: Retail's Big Show — held January 15–17, 2023, in New York City, which attracted over 35,000 attendees across the industry, double the numb...
This IDC Tech Buyer Presentation highlights the hot topics and technology trends presented in the Retail's Big Show. Gleaned from across our retail analyst team, the insights presented in this IDC Presentation reflect the highlights and ins...
This IDC PlanScape focuses on the relevance of an omni-channel payment platform as a relevant tool for retailers to meet consumers' channel-transparency expectations and as a powerful source of relevant data to help and support the retailer...
This IDC Market Presentation showcases key findings and analysis from IDC's 2022 Worldwide Industry CloudPath Survey. This presentation examines how hospitality, travel, and dining organizations are investing and forging strategies in cloud...
This IDC Tech Buyer Presentation provides an overview on the growing importance of security in omni-channel retail customer experience (CX). Key findings — sourced from IDC's 2022 Global Retail Operating Models Survey and 2021 Global Retail...
This IDC study aims to provide a road map for operationalizing charitable giving, provisioning a path for thinking about where, how, and why to implement certain programs in a world that is increasingly digital and omni-channel, overrun wit...
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