TECH BUYER Mar 2023 - IDC PlanScape - Doc # EUR150416423

IDC PlanScape: HR Digital Transformation for Retailers


Cristiano Quattrini,
Filippo Battaini
Sofia Poggi
Ornella Urso

This IDC PlanScape examines how digital transformation in HR can positively affect a retail organization, underlining steps toward a more impactful employee experience in view of flawless and efficient execution of modernization projects.

"Following up the concept of exceptional customer experience that retailers have been striving to reach in the past few years, companies now must turn to employee experience, since employees are the first customers of the company. With this in mind, employee experience can serve as the catalyst for companies' change and modernization processes aimed at increasing the equity of their value chains," said Sofia Poggi, research analyst, IDC Retail Insights Europe.



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