IDC Retail Insights Team

Simon Ellis

Group Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Michael Sek Pheng Yeo

Associate Research Director

Alex Holtz

Research Director, WW Media and Entertainment Digital Strategies

Ananda Chakravarty

Research VP, Retail Merchandising and Marketing Analytics Strategies

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies

Dorothy Creamer

Senior Research Manager, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Research Manager, IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Research Director, IDC Retail Insights

Margot Juros

Research Director, Retail Technology Strategies

Roberta Bigliani

Group Vice President, Head of Industry Insights, Future of Operations and Industry Ecosystems Executive Lead, IDC Europe

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

New Research


  • By:  Dorothy Creamer Loading

    This IDC Market Glance offers a graphical representation of hospitality, dining, and travel ecosystems through the lens of applying artificial intelligence (AI) and automation. This market overview illustrates key segments of the overall in...
  • By:  Margot Juros Loading

    This IDC Market Note covers key retail takeaways from the Comcast Business Analyst Conference held in March 2023. It includes a discussion of secure networking and its importance for today's retail environment.
  • By:  Dorothy Creamer Loading

    This IDC Market Note discusses key announcements, themes, and trends presented during the Comcast Business Analyst Event held in March 2023.
  • By:  Filippo Battaini Loading

    This IDC Market Presentation provides the IDC Retail Market Trends 2023 Worldwide Report, which examines the main drivers affecting the industry and identifies customer experience redefined, connected store operations, smart omni-inventory,...
  • By: 

    • Leslie Hand Loading
    • Anne Paris
    This IDC TechBrief examines the benefits, risks, success factors, adoption rate, and required investment for retailers considering implementing an electronic shelf label (ESL) solution as part of their strategy to digitize the store. It als...
  • By: 

    • Cristiano Quattrini
    • Ornella Urso Loading
    • Filippo Battaini Loading
    • Sofia Poggi
    This IDC Perspective explores how alternative approaches to retail value chain management and process organization can positively affect customer experience, referencing key use cases and indicating how an appropriate back-end platform desi...
  • By: 

    • Filippo Battaini Loading
    • Ornella Urso Loading
    • Sofia Poggi
    • Cristiano Quattrini
    This IDC MarketScape assesses enterprise service providers in serving the needs of retail companies worldwide across industry segments (food and nonfood retail). It assesses service providers' capabilities in designing and managing organiza...
  • By:  Leslie Hand Loading

    ServiceNow, the digital workflow company, announced that it has entered into an agreement to acquire G2K, an AI and IoT technology company on May 12, 2023 – financial details have not been disclosed. The acquisition improves ServiceNow's ab...
  • By:  Jordan K. Speer Loading

    This IDC Survey features IDC's 2023 Supply Chain Survey and is designed to provide insight into the landscape of today's retail supply chains, including retailers' top challenges, current priorities, and drivers of change in the strategic f...
  • By: 

    • Leslie Hand Loading
    • Anne Paris
    This IDC Survey Spotlight looks at the most recent survey data that reveals the top 3 types of vendors retailers are turning to for strategic vision, as well as our take on why these vendors are top of mind. Retailers want their technology ...

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