IDC Retail Insights Team

Simon Ellis

Group Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Michael Sek Pheng Yeo

Associate Research Director

Anne Paris

Research Manager, Worldwide Retail Experiential Operations Strategies

Alex Holtz

Research Director, WW Media and Entertainment Digital Strategies

Ananda Chakravarty

Research VP, Retail Merchandising and Marketing Analytics Strategies

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies

Dorothy Creamer

Research Manager, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Research Manager, IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Research Manager, IDC Retail Insights

Margot Juros

Research Director, Retail Technology Strategies

Roberta Bigliani

Group Vice President, Head of Industry Insights, Future of Operations and Industry Ecosystems Executive Lead, IDC Europe

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

New Research


  • By: 

    • Ornella Urso Loading
    • Sofia Poggi Loading
    • Filippo Battaini Loading
    This IDC Market Presentation provides an overview on the status of retailers' omni-channel commerce by comparing key findings from IDC's Retail Consumer Insights 2022 and Global Retail Operating Models 2022 Surveys. It shows the key innovat...
  • By:  Leslie Hand Loading

    This IDC Survey Spotlight highlights current trends in retail human resource (HR) innovation investment already completed and within two years. This workforce-related data sourced from a recent IDC retail survey suggests that retailers are ...
  • By: 

    • Leslie Hand Loading
    • Karen Augustine
    This IDC Perspective reviews important findings from IDC's 2022 Global Retail Operating Models Survey of 800 retailers worldwide, which provides deep insight into how retailers are digitally transforming their business to improve performanc...
  • By:  Jordan K. Speer Loading

    This IDC Survey Spotlight answers the following question: How does sustainability affect in-the-moment consumer purchasing decisions?As sustainability becomes embedded in everyday thinking and practice, consumers are taking responsibility f...
  • By:  Ananda Chakravarty Loading

    This IDC Perspective covers the adoption journey of intelligent retail, the use cases, the methods and computational approaches, the benefits in decision making, the current state of retail artificial intelligence/machine learning (AI/ML) a...
  • By:  Dorothy Creamer Loading

    This IDC study examines the key strategies and capabilities that hospitality property management system vendors are offering to the worldwide enterprise hospitality market. The study evaluates and examines the strength of vendors as innovat...
  • By: 

    • Margot Juros Loading
    • Frank Dickson Loading
    This IDC Market Presentation highlights the key findings from retailer responses in IDC's Future Enterprise Resiliency and Spending Survey, Wave 7. This IDC Market Presentation takes a deeper look at the current ransomware environment and t...
  • By:  Ananda Chakravarty Loading

    This IDC Survey Spotlight examines the causal effect of price using retailer adoption of pricing/promotion optimization tools in marketing. We examine the data across multiple retail sectors and associate common sector attributes to better ...
  • By: 

    • Sofia Poggi Loading
    • Ornella Urso Loading
    • Filippo Battaini Loading
    This IDC PeerScape identifies the main challenges that peers in the retail industry must overcome through immersive technologies: product visualization and trial online, empowerment of store associates, store attractiveness, and the pursuit...
  • By:  Jordan K. Speer Loading

    This IDC Survey Spotlight demonstrates the gaps between consumer demand for a wide swath of omni-channel fulfillment offerings and retailer investment prioritization in the very same offerings, as well as just how important it is to close t...

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