target audience: TECH BUYER Publication date: May 2023 - Document type: IDC MarketScape - Doc Document number: # US49436123
IDC MarketScape: Worldwide Retail Commerce Platform Service Providers 2023 Vendor Assessment
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Abstract
This IDC MarketScape assesses enterprise service providers in serving the needs of retail companies worldwide across industry segments (food and nonfood retail). It assesses service providers' capabilities in designing and managing organizational change as well as in implementing, releasing, and supporting the evolution of a complete retail commerce platform — including core capabilities that enable customer experience differentiation, seamless commerce, and the required operational efficiencies for profitability and business model agility.
"Today's retail is truly omni-channel and needs to respond to increasingly demanding consumers in a stiff competitive environment," said Filippo Battaini, research manager at IDC Retail Insights Europe. "Retail commerce platform technology service providers are expanding their offerings to include modern commerce frameworks, physical and digital integration, and AI capabilities to become key partners for retail organizations as technology becomes increasingly important in delivering seamless and personalized customer journeys that transcend channels."