IDC Retail Insights Team

Simon Ellis

Group Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Michael Sek Pheng Yeo

Associate Research Director

Alex Holtz

Research Director, WW Media and Entertainment Digital Strategies

Ananda Chakravarty

Research VP, Retail Merchandising and Marketing Analytics Strategies

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies

Dorothy Creamer

Senior Research Manager, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Research Manager, IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Research Director, IDC Retail Insights

Margot Juros

Research Director, Retail Technology Strategies

Roberta Bigliani

Group Vice President, Head of Industry Insights, Future of Operations and Industry Ecosystems Executive Lead, IDC Europe

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

New Research


  • By: 

    • Cristiano Quattrini
    • Ornella Urso Loading
    • Sofia Poggi Loading
    • Filippo Battaini Loading
    This IDC Perspective proposes additional models and approaches to retail companies in defining and managing internal processes throughout the entire retail value chain. As operational efficiency is a relevant priority and challenge for reta...
  • By:  Ananda Chakravarty Loading

    This IDC Perspective puts the essential function of demand forecasting on display because it is the foundation for the basic role of retail merchandising. The value of demand forecasting has been growing dramatically across the past few yea...
  • By: 

    • Sofia Poggi Loading
    • Filippo Battaini Loading
    This IDC Survey Spotlight shows the initiatives retailers are prioritizing in tracking and reporting their sustainability strategies to customers and stakeholders. Based on IDC's Global Retail Operating Model Survey, 2022, this document pro...
  • By: 

    • Ornella Urso Loading
    • Sofia Poggi Loading
    This IDC Survey Spotlight examines retailers' investment focus in HR and finance, highlighting the growing importance of employee experience (EX) as a key use case and technology investment. Based on results from IDC's Global Retail Operati...
  • By:  Margot Juros Loading

    This IDC MarketScape assesses the capabilities and strategies of enterprise POS software solution providers that have a significant presence in the large apparel/softlines retail segment. A key component of the evaluation is how IT buyers p...
  • By: 

    • Massimiliano Claps Loading
    • Dorothy Creamer Loading
    This IDC Perspective analyzes the perfect storm driving investments in digital and data for organizations throughout the travel industry to improve efficiencies, boost revenue, and increase customer loyalty and lifetime value. "The traveler...
  • By:  Ananda Chakravarty Loading

    This IDC Survey Spotlight identifies the n-party customer data that retailers value most and the data trend that retailers expect to value as the industry continues to adopt retail media networks. What kind of data do retailers expect to us...
  • By: 

    • Cristiano Quattrini
    • Filippo Battaini Loading
    • Sofia Poggi Loading
    • Ornella Urso Loading
    This IDC PlanScape examines how digital transformation in HR can positively affect a retail organization, underlining steps toward a more impactful employee experience in view of flawless and efficient execution of modernization projects."F...
  • By:  Jordan K. Speer Loading

    This IDC Survey Spotlight answers the following question: How likely is it that you would choose to shop elsewhere if a retailer does not provide visibility into the available inventory, costs, and location (pickup, and at which stores, ver...
  • By: 

    • Filippo Battaini Loading
    • Sofia Poggi Loading
    • Ornella Urso Loading
    This IDC Perspective highlights the importance of sustainability and social responsibility for retailers and the role of data in achieving environmental, social, and governance (ESG) goals. It shows that digital transformation and better us...

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