Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Duncan Brown Loading
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    • Thomas Vavra
    • Van Valdez
    • Stuart Wilson Loading
    • Richard Thurston Loading
    • Jennifer Thomson Loading
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    • Joel Stradling Loading
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    • Andrea Siviero Loading
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    • Len Padilla Loading
    • Ivan Oz Loading
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    • Katalin Gazdag
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    • Giulia Carosella Loading
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    • Jan Burian Loading
    • George Briford Loading
    • Gunjan Bassi Loading
    • Zuzana Babicka
    • Daniele Arenga
    • Carla Arend Loading
    • Adriana Allocato
    • Veronika Paal
    • Ewa Zborowska Loading
    • Ornella Urso Loading
    This IDC eBook provides a look at IDC's predictions for 2023 and beyond, based on IDC's European FutureScape 2023 webcast, to help leaders target their technology investments and succeed in pivoting to digital business during storms of disr...
  • By: 

    • Cathy Huang Loading
    • Christopher Kissel Loading
    • Frank Dickson Loading
    This IDC Market Perspective provides an overview of how different types of threat intelligence (TI) vendors offer their TI offerings and meet customer needs. Threat intelligence becomes a requisite today to empower faster threat investigati...
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    • Rory Duncan
    • Chris Drake Loading
    • Sean Riley
    This IDC Market Presentation has been designed to help companies delivering cloud and associated services navigate current macroeconomic challenges that are impacting the cloud industry and changing cloud buyer behavior. It examines the res...
  • By: 

    • Ryan Caskey Loading
    • Penny Madsen Loading
    • Rory Duncan
    • Sean Riley
    • Chris Drake Loading
    This IDC Market Presentation discusses how the skills shortage is impacting cloud considerations, from how cloud is deployed to how it is managed and maintained. This IDC BuyerView supplement draws upon the four quarters of IDC's 2022 Cloud...
  • By:  David Tapper Loading

    This IDC Survey provides an overview of the worldwide results from IDC's 2021 Worldwide Managed Services Survey of enterprises involving their use of managed services across applications (e.g., ERP, SCM, CRM) and datacenter IT infrastructur...
  • By: 

    • Katie Evans Loading
    • Penny Madsen Loading
    This IDC Survey Spotlight examines the benefits global SMBs report from implementing FinOps, a cloud financial management discipline and cultural practice that enables organizations to realize better business value from cloud by enabling da...
  • By: 

    • Dave McCarthy Loading
    • Ghassan Abdo Loading
    With the launch of Akamai Connected Cloud, the company is transforming itself from a leader in content delivery network (CDN) services to a full-service cloud provider. This new branding goes beyond the technology it received from the Linod...
  • By:  Leslie Rosenberg Loading

    This IDC study discusses market dynamics that influence enterprise network consulting and integration services for private 5G networks and provides insight into developments that will influence demand for the 2023–2026 forecast period."Priv...
  • By: 

    • Craig Robinson Loading
    • Philip D. Harris, CISSP, CCSK Loading
    • Cathy Huang Loading
    • Scott Tiazkun Loading
    This IDC Market Perspective discusses the results of a series of interviews that IDC had with 20 security service providers (SSPs) in the fall of 2022 to better understand what their customers and prospects were turning to them to help them...
  • By:  Alison Close Loading

    This IDC Survey looks at delivery models currently used for finance and accounting business process services (outsourcing offshore/onshore/nearshore, captive operations, global business services (GBS), build-operate-transfer) and how buyers...

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