Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Alison Close Loading

    This IDC Survey looks at delivery models currently used for finance and accounting business process services (outsourcing offshore/onshore/nearshore, captive operations, global business services (GBS), build-operate-transfer) and how buyers...
  • By: 

    • Jasdeep Singh Loading
    • Dave McCarthy Loading
    As organizations have the increasing need to store their video surveillance data for compliance and analytical purposes, the costs associated with storage and infrastructure maintenance are becoming a major concern. With the anticipated con...
  • By:  Jennifer Hamel Loading

    This IDC Perspective discusses the recent operational meltdown of Southwest Airlines in the context of one of the predictions made in IDC FutureScape: Worldwide Future of Intelligence 2023 Predictions (IDC #US49733822, October 2022). This I...
  • By: 

    • Philip D. Harris, CISSP, CCSK Loading
    • Cathy Huang Loading
    • Craig Robinson Loading
    • Scott Tiazkun Loading
    This IDC Web Conference presents a discussion by the IDC Security Services Team on the latest trends and developments in the worldwide security services market and also discusses new and upcoming research and provides key takeaways from ind...
  • By:  David Tapper Loading

    This IDC Market Perspective provides insight into buyer expectations of managed SPs in supporting the creation of an effective governance structure and the implementation of a multicloud management platform, also referred to as a control pl...
  • By: 

    • Duncan Brown Loading
    • Giulia Carosella Loading
    • Philip Carter Loading
    • Giovanni Cervellati Loading
    • Bjoern Stengel Loading
    • Ornella Urso Loading
    • Archana Venkatraman Loading
    This IDC Market Perspective provides highlights from AWS' signature global event re:Invent, which recently took place in Las Vegas and attracted more than 50 000 attendees from across the world. Due to the COVID-19 pandemic, this was the f...
  • By:  Alison Close Loading

    This IDC Tech Buyer Presentation provides an overview of essential service provider requirements for your outsourced (managed) customer care business process services. Key findings from global buyer studies and vendor evaluations highlight ...
  • By:  Bjoern Stengel Loading

    This IDC Survey Spotlight looks at main actions that organizations are taking to limit the impact of rising energy prices on the cost of doing business. It also highlights the role that sustainability efforts play in this context. The data ...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a worldwide view on enterprise sentiments for application modernization using standardized and modularized approaches. The document contains data from IDC's Application Services Survey, which was completed...
  • By:  Cathy Huang Loading

    This IDC Perspective discusses two SMB organizations in detail as examples of how SMBs select and leverage their security services vendors to address the most common pain points faced by many SMBs and, more importantly, achieve outcome-base...

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