Worldwide Services Research Team
New Research
This IDC Survey looks at delivery models currently used for finance and accounting business process services (outsourcing offshore/onshore/nearshore, captive operations, global business services (GBS), build-operate-transfer) and how buyers...
As organizations have the increasing need to store their video surveillance data for compliance and analytical purposes, the costs associated with storage and infrastructure maintenance are becoming a major concern. With the anticipated con...
This IDC Perspective discusses the recent operational meltdown of Southwest Airlines in the context of one of the predictions made in IDC FutureScape: Worldwide Future of Intelligence 2023 Predictions (IDC #US49733822, October 2022). This I...
This IDC Web Conference presents a discussion by the IDC Security Services Team on the latest trends and developments in the worldwide security services market and also discusses new and upcoming research and provides key takeaways from ind...
This IDC Market Perspective provides insight into buyer expectations of managed SPs in supporting the creation of an effective governance structure and the implementation of a multicloud management platform, also referred to as a control pl...
This IDC Market Perspective provides highlights from AWS' signature global event re:Invent, which recently took place in Las Vegas and attracted more than 50 000 attendees from across the world. Due to the COVID-19 pandemic, this was the f...
This IDC Tech Buyer Presentation provides an overview of essential service provider requirements for your outsourced (managed) customer care business process services. Key findings from global buyer studies and vendor evaluations highlight ...
This IDC Survey Spotlight looks at main actions that organizations are taking to limit the impact of rising energy prices on the cost of doing business. It also highlights the role that sustainability efforts play in this context. The data ...
This IDC Survey Spotlight provides a worldwide view on enterprise sentiments for application modernization using standardized and modularized approaches. The document contains data from IDC's Application Services Survey, which was completed...
This IDC Perspective discusses two SMB organizations in detail as examples of how SMBs select and leverage their security services vendors to address the most common pain points faced by many SMBs and, more importantly, achieve outcome-base...
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