TECH SUPPLIER Feb 2023 - IDC Survey - Doc # US50247623
Reconsidering Finance Service Delivery Models: Global Business Services (GBS) on the Rise
This IDC Survey looks at delivery models currently used for finance and accounting business process services (outsourcing offshore/onshore/nearshore, captive operations, global business services (GBS), build-operate-transfer) and how buyers plan to shift to new models in the next three to five years. This document is based on data from IDC's 2022 Worldwide Finance and Accounting Business Process Services Survey, which was fielded from August to October 2022. This study surveyed almost 800 buyers and decisions makers of outsourced finance and accounting business process services with a representation across macroregions (United States, Canada, United Kingdom Germany, China, and Australia), company sizes, industries, and IT/LOB roles and job titles, including CFO's and heads of finance.
This IDC Survey probed on the following areas:
- Business priorities and challenges within the finance organization
- Finance and accounting business process services spend
- Evolution of service delivery models
- Finance transformation initiatives executed versus planned
- Economic impact on finance and accounting BPS spend
- BPaaS adoption/cloud deployment by process
- Finance analytics
- ESG and financial reporting
Intelligent Finance and Customer Care Business Process Services
Business process outsourcing, Cognitive/artificial intelligence, Customer relationship management applications, Financial resource management
- 20 slides
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