Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Alison Close Loading

    This IDC Tech Buyer Presentation provides an overview of essential service provider requirements for your outsourced (managed) customer care business process services. Key findings from global buyer studies and vendor evaluations highlight ...
  • By:  Bjoern Stengel Loading

    This IDC Survey Spotlight looks at main actions that organizations are taking to limit the impact of rising energy prices on the cost of doing business. It also highlights the role that sustainability efforts play in this context. The data ...
  • By: 

    • Erin Hichman Loading
    • Gard Little Loading
    This IDC Survey discusses the top client needs from professional services providers for their cloud implementation journey. This document looks at results by: WorldwideSelect geographies (Americas, EMEA, Asia/Pacific, United States)Select i...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a cross-industry view on enterprise sentiments for application modernization using standardized and modularized approaches. The document contains data from IDC's Application Services Survey, which was comp...
  • By:  David Tapper Loading

    This IDC Market Perspective provides insight into buyer expectations of managed SPs in supporting enterprise requirements for sovereign clouds as part of managed services that include a significant degree of interest in using sovereign clou...
  • By: 

    • Rasmus Andsbjerg Loading
    • Wilvin Chee
    • Lidice Fernandez Loading
    • David Schubmehl Loading
    • Jennifer Hamel Loading
    • Martin Nuska Loading
    • Peter Rutten Loading
    • Ritu Jyoti Loading
    This IDC study provides an overview of and definitions for markets and dimensions reported in IDC's Artificial Intelligence Tracker. This taxonomy outlines market segmentations and measurement methodologies for artificial intelligence acros...
  • By:  Cathy Huang Loading

    This IDC Perspective discusses two SMB organizations in detail as examples of how SMBs select and leverage their security services vendors to address the most common pain points faced by many SMBs and, more importantly, achieve outcome-base...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a worldwide view on enterprise sentiments for application modernization using standardized and modularized approaches. The document contains data from IDC's Application Services Survey, which was completed...
  • By: 

    • Rick Villars Loading
    • Robert Parker Loading
    • Ritu Jyoti Loading
    • Gard Little Loading
    • Matthew Eastwood Loading
    IBM's earning release for 4Q22 reported revenue of $16.7 billion, up 6.3% y/y in constant currency and flat y/y as reported. This growth data in this document will be presented in terms of constant currency, unless otherwise noted. 4Q22 als...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a U.S. view on enterprise sentiments for application modernization using standardized and modularized approaches. The document contains data from IDC's Application Services Survey, which was completed in N...

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