IT Executive Programs Analyst Team Team
New Research
Organizations have struggled moving from legacy applications to modern SaaS and cloud-enabled systems. While the COVID-19 pandemic did much to change up the move to modern enterprise applications, the movement is still slow and continues to...
This IDC Perspective defines and clarifies the roles of AI-enabled assistants, advisors, agents, and copilots, highlighting their distinct capabilities and business impacts. It emphasizes the importance of understanding these terms for effe...
This IDC TechBrief examines medical training with augmented reality (AR) and virtual reality (VR). It explains how AR/VR can complement current medical training, the benefits it provides, the steps interested parties should take when buildi...
Ericsson recently announced enhancements to its enterprise networking strategy and offerings, including rebranding the company's Cradlepoint business to Ericsson, while launching a new neutral host offering and two new IoT and mobile router...
This IDC Survey Spotlight is based on IDC's October 2023 Edge-Native Survey (n = 1,022). The respondents, which included directors and IT managers, represented decision-makers and influencers for edge infrastructure. This IDC Survey Spotlig...
This IDC Market Analysis Perspective (MAP) presentation encapsulates IDC insights and data on technologies, industry dynamics, and trends influencing the segments within the customer service applications and contact center applications segm...
Salesforce (NYSE: CRM) held its annual Dreamforce conference with over 45,000 attendees at the Moscone Center in San Francisco, California, on September 17–19, 2024. Salesforce focused on the release of Agentforce — a suite of autonomous AI...
This IDC Market Perspective provides a forward-looking view on the impact GenAI will have on enterprise software market revenue, as well as its effect on pricing, talent optimization, and corporate operating costs. These developments will b...
This IDC Market Perspective addresses the impacts of AI and GenAI on IDC's services markets, allowing service providers to understand the opportunities and challenges in delivering services in the current environment."AI and generative AI w...
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