Analyst Location
United States
Robert Multhaup
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This IDC PeerScape will describe how a digital leader measures customer experience value and how two other highly respected traditional businesses are adopting many of these customer-centric measurement best practices.There are three key be...
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This IDC Tech Buyer Presentation of the Future IT Blueprint provides a quick situational overview and actionable guidance to better deliver continuous customer and organizational value by shifting from a functional to a product-oriented bus...
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This IDC PlanScape describes the process of leveraging deep automation for solving complex business problems.Robert Multhaup, adjunct research analyst for IDC's IT Executive Programs (IEP), states, "AI needs to solve real business problems ...
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CIO Guidance on FinOps
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IDC PlanScape: IT Financial Management for Future IT
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IDC PlanScape: Pervasive Intelligence for Future IT